james1979

james1979,
I'm on the Jupiter satellite and I am using the HT1100 modem.  I'm not sure about the HT1100 and the new satellite, but I'm sure that's what they will be using.  Right now they are upgrading people on the HT1000 modems to the HT1100 for free.  People just ask on the community boards and they send them one.  They may even be doing it for people on the HNS9000.  I'm not sure.  I'm getting speeds like this because I am on a beam that is lightly loaded.  My plan actually has an advertised "Up To" speed of 10Mbps, so you can imagine my surprise when I first upgraded to Gen4 in Feb.  I thought the test was wrong, but after a few more, I was shocked to realize that I was actually getting the speeds it showed, which at the time was around 20Mpbs.  A couple of months ago the speed started going up, and right now, during the middle of off peak usage times, it's not at all unusual to be getting in the high 20s and low 30s.  The highest speed I ever got is in the picture below...
 
 

Depending upon the software version of Exede's modems, a download speed test with a manual test size of 75 MB or more will currently "hang" around 1/2 way through the test or else the modem will crash. As mentioned in the title, the bug is in Exede's "web acceleration" software not testmy.net's software.
 
The brief history is as follows:
 
Around April 2016, I began experiencing modem crashes with Exede-12 while performing 75-100 MB download speed tests. Due to other ongoing issues causing modem disconnects, it was not obvious to me that there was a bug in Exede's modem software. 2-3 months later, Exede released updated software which caused testmy.net's download test with larger data sizes to "hang" the speed test rather than crash their modem. I figured this was a temporary patch. However, the hanging speed test problem still persists.
 
On the Wild Blue World forum, a poster reported iTunes connections causing modem disconnects. I then shared my testmy.net story on that topic. That poster is still running the older software which will crash an Exede modem when a larger testmy.net download is performed. Here is the topic: https://www.wildblueworld.com/forum/showthread.php?9931-Itunes-Update-Kills-Satellite-Connection
 
Among the posts is the information that a speed test of any size using Opera in Turbo Mode successfully completes. Opera's Turbo Mode uses their own proxy servers and bypasses Exede's web acceleration software (which obviously has a bug). Also, I can complete an upload speed test of 100 MB with any browser. My understanding is that testmy.net's upload test first downloads test data and then measures the speed of the same data when uploaded. Exede has some odd bug.
 
I just wanted testmy.net to know that any current reports of a download speed test hanging by an Exede customer would be due to a bug on Exede's end, not on testmy.net's end.