balonator

Is there anyways to explain it in a way that they understand? In this situation i cannot send them an email from these results. and they do not like other sources of speed tests other then speedtest.net(which has the same issue being shown above). When i do get a technician out(its been about 6 times). they do the same things. they will check the power levels on the modem and check the grounding out front. thats about it. I do not mind doing this again. but i would want to see if i can be more specific on how they can fix this.

Hello. I am dealing with some hilariously bad speeds for what i am paying for. some stats: https://testmy.net/quickstats/balonator |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 10.89.128.1 - 7 | 604 | 562 | 9 | 18 | 129 | 13 | 49-4- 4.rev.cgocable.net - 8 | 595 | 551 | 15 | 26 | 95 | 21 | | 10.0.18.13 - 9 | 571 | 521 | 16 | 27 | 139 | 20 | | -226-24.rev.cgocable.net - 9 | 568 | 517 | 17 | 28 | 98 | 21 | | 209.85.173.40 - 9 | 574 | 525 | 16 | 26 | 135 | 24 | | 216.239.43.231 - 10 | 552 | 497 | 16 | 27 | 198 | 20 | | 108.170.234.19 - 8 | 586 | 540 | 17 | 27 | 138 | 25 | | e-public-dns-a.google.com - 9 | 570 | 520 | 17 | 26 | 134 | 24 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider oh wow that ping and node test is ugly.. sorry! Anyways how do i get this fixed since my ISP has been no help in sending 6+ techs to all do the same thing and leave. anything i can do to show them where the issue is? or maybe a way to fix this? and advice is appreciated. Edit: I am connected directly to the modem for those results and the modem model is by Cisco: DPC3848VM Edit Edit: I am paying for 60Mbps down and 10Mbps up.