berkland

Verizon actually had to send someone out to give us a new router. Once they did that all was well.

We live in Arlington, VA and have had FiOS for about nine months. Saturday after a violent thunderstorm, our power was out for just over six hours. After that the set top boxes (we have two DVRs) never got the guide and menu information back. I tried rebooting the router and the set top boxes themselves, but nothing worked. This morning I talked to tech support and they are sending out replacement boxes. I wonder if the lightening caused a power surge that did something to the boxes? Has anyone else had a similar experience? Both are on surge protectors.