I got the same thing from them. And it's always you, never them. Sometimes I get speeds off the charts but for only a few minutes during the day. The rest of the time I can hardly maintain a connection to the internet. Forget speed. This is pretty much what I get on average. Waaaaay below what they advertise. Used to be I had highspeed internet from Rogers that got me a lot more speed for a lot less $$.
:::.. testmy.net test results ..:::
Download Connection is:: 1424 Kbps about 1.42 Mbps (tested with 3072 kB)
Download Speed is:: 174 kB/s
Upload Connection is:: 90 Kbps about 0.1 Mbps (tested with 386 kB)
Upload Speed is:: 11 kB/s
Tested From:: https://testmy.net (Main)
Test Time:: 2010-04-05 04:46:12 GMT
D-Validation Link:: https://testmy.net/stats/id-KTYUFGJM9
U-Validation Link:: https://testmy.net/stats/id-6X1W7M2QC
User Agent:: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 [!]