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Jaybird2203

Anyone else having a prob in the last 2 weeks with the wireless?

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just a little back ground info... xplornet wireless,2.4GHz receiver, 5mbit service plus static ip (for gaming, due to their nat router on thier end) on the Zepyhr tower about 2 miles away and can see tower from antenna.

when we first signed up we had constant speeds of 1.8mbits to 2.6 mbits solid, fine no prob

then about 2 weeks later speeds droped down to 200kbits-300kbits per sec, called tech, told problem was on our end, received their "speed doc"(if you've had problems with them they'll send you this, all it is, is a document on updating windows and doing virus and spyware tests)

then for about 3 days speeds were "pathetic" for a 5mbit service 600kbits-900kbits

and now (the 27th) speeds have dropped back down to.....wait ...wait...40KBITS - 75KBITS

just getting a little annoyed with xplornet and paying 80/month for almost less than dial-up speeds (oh and had to pay for a 40' tower to be installed $900+)

if anyone has any idea why this is happening or possible solutions PLEASE, pretty PLEASE tell me so i can get through this.

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yes i'm behind a router ut when the speeds are down it makes no difference if hooked up directly or not, ow about the speed tests i should have posted them last night as the speeds have gone back up this morning but as soon as the go back down i'll post them both then

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Been going thru this with them as well on the McGregor tower. I love how it is always at your end, They left me with no connection for over 24hours this month, they drop at least once a day, Then come back with about .2m of service. I've spent at least an hour on the phone to useless tech support three times, either they are stupid or they won't admit they have a problem. All I wanted last time was a progress report of when I could expect some speed back after they went off line earlier yesterday, They said I have a virus and there is nothing wrong with their end. They even claimed they were never off line but I have my logs. I have up to date AV software and scan before I call for help. I leave my PC on 24/7 and miraculously it must of fixed itself in the middle of the night cause it cam back to .9M today. Not great when you pay for 1.5 but for them that is the norm. A new wireless company just started up here so once they get a foot and reliable it

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Have you asked them to come to your house and test it for you?

Then maybe you should get a credit for the down time!  ;)

By the way, go ahead and rant. That is what this is about!  :D

What are their guaranteed low speed standards?

Example: Hughes.net says that 200kbps. is acceptable, with a 700kbps. advertised.

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according to the tech I was talking to  50% of what you pay for is what they consider normal. If that is normal then tell me I'm paying for .75 not 1.5. I think the crtc should regulate what speed is advertised, as a side note My dialup account was hardly ever over 28K but I'm In the boonies with 3 repeaters between me and the nearest switch so I was lucky to get that.

Btw they must of fixed their issue as I am back up to normal 1.26M, but it is 4am so traffic is pretty low right now.

My point and radio are fine, I pay extra for a reflector dish even though I was OK with out it, I have easy line of site and am less than 6km from the tower. The issue is between the tower and the net. The local reseller has been promoting like crazy so I wonder if it is a bandwidth availablity issue on their end.

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the tech guys came out and tested it said everting was fine, at that time i was getting 1.6-2.2 mbits down, so nothing that they could fix. I got the same response that Bricklin got, about 50% of paid for package (5mbits paid for, so 2.5mbits normal) and now speeds are back down again.

heres a speed test

:::.. Download Stats ..:::

Connection is:: 183 Kbps about 0.18 Mbps (tested with 2992 kB)

Download Speed is:: 22 kB/s

Tested From:: http://testmy.net  (Server 2)

Test Time:: 2006/04/29 - 6:47am

Bottom Line:: 3X faster than 56K 1MB Download in 46.55 sec

Tested from a 2992 kB file and took 134.016 seconds to complete

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.2) Gecko/20060308 Firefox/1.5.0.2

Diagnosis: May need help : running at only 14.3 % of your hosts average (128.10)

Validation Link:: http://testmy.net/stats/id-8YUDB19T2

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and heres an upload test

:::.. Upload Stats ..:::

Connection is:: 70 Kbps about 0.07 Mbps (tested with 579 kB)

Upload Speed is:: 9 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/29 - 5:17am

Bottom Line:: 1X faster than 56K 1MB Upload in 113.78 sec

Tested from a 579 kB file and took 67.4544 seconds to complete

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.2) Gecko/20060308 Firefox/1.5.0.2

Diagnosis: May need help : running at only 29.54 % of your hosts average (128.10)

Validation Link:: http://testmy.net/stats/id-BIP0CRQ8K

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That unfortunatly,for all internet, is advertised up to.

If you can log enough time of files of slowness on Hughes below minimum. They have to do something. In fact if you can take provider speed tests at the busy time of the day(spiking the tests) you can report it too them on their logs,and coll them with proof. And they are bound by their minimum speeds to come out and fix it right. At least that is how it works on Hughes.net.  ;)

Might take that action.

After you get that taken care of, post back nad we will see if there is anything else we can do.  :D

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i understand that the advertised speed is what the package is capable of, its the fact the sales guy/service crew tell me that i should be seeing approx. half of what i pay for. also i couldn't find anywhere a statment saying minimum speed, only thing i found was a statment saying speeds are not guarenteed (sp??)

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half speed would be nice, had 3 hours this morning of no service, fron 6:55 amm to 9:55, spent over an hour an teh phone to tech support, They of course accussed me of having a problem. They appear to have an issue with their Hydro one backbone, Eithet they have not bought enough bandwidth or ther is an issue with connectivity. The level 2 tech finally ( 3 hours later) said they had a probem in teh area but it fixed itself , Ya right....

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i've tried tweaking the connection but still nothing, was on the phone today aswell around 2:30pm lvl2 tech said they were having a problem with speeds in the area and should be corrected by tomorrow ( so she said) and if not to call back again. i feel like they dont know what they're doing, with the extremly crappy tech and shady installers. oh and btw, speeds are back down to 300-400kbits/sec again

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Have you tried tweaking the connection?

If you are virus and spyware free,

http://www.testmy.net/forum/t-4257

try a cablenut file!

http://www.testmy.net/forum/t-1013

My AV, AS and anti Trojans are up to daet and ai scanevry day I do Kazaa, BT or or other P2P networks or downloads. I run a tight clean PC, I have cable nutand am optimised, Thats how i get decent speeds WHEN the  network is up. They have an issue that they won't admitto, If they told me "there is an issue and we are working with Z to resolve it" I would be happy, I'm hgetting tired of " no problems I can see from here, it must be on your end, keep trying and see how it is tomorrow"

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Bricklin, you pay for the 1.5mbit line correct? if your not getting close to half or steady service, tell them you don't want to pay for the month, be firm that the problem isn't on your end and tell them to get a service crew out to check it out. just keep up the pressure on them, call your installers and let them know as well, we had to be a HUGE pain at first for them to believe it wasn't our end. oh and i dont know if your telling them that this problem has been going on for several days or not then you might want to do that as well.

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They have an recurring issue most of the time my speed hovers right around 1m. it 's justthat it is not reliable. I did 3 back to back tests this morning (5am) they range from .45M to 1.4M all in about a minute or so. If they just told the truth about what was going on I would cut them all the slack they ned, just stip lying and trying to blame me. My machine doesnt suddenly becomeinfested with spyware and virus while surfing on a safe site, fie one minute then no connection for 20. the problems seem to go away sometime later, after spending an hour or so on hold for tech no support.

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Does the internet provider have a speed test that you can use? To prove your speed fluctuation to them? Maybe you could take several speed test at several times on their site and thereby prove it to them? Hughes.net does have one for us.  ;)

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Hi all...just my 2 cents here... same issues with service and tech support, but get this, xplornet WONT issue credit for downtime or crappy service, UNTILL the issue is resolved, according to one supervisor. I'm on a 900 mhz unit, just recently upgraded to 3mb from 1.5...see my testmy logs below. I have trees between me and the tower, my neighbour just hooked up last week with a 2.4 unit with direct LOS to tower, solid 3mb...only paying for 1.5.

Funny thing is my speed increased when my neighbour got his unit installed???

here are some of my speed tests from the last month

:::.. Download Stats ..:::

Connection is:: 540 Kbps about 0.54 Mbps (tested with 1496 kB)

Download Speed is:: 66 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/02 - 4:23pm

Bottom Line:: 9X faster than 56K 1MB Download in 15.52 sec

Tested from a 1496 kB file and took 22.68 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 59.8 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-W5K4TM7X0

:::.. Download Stats ..:::

Connection is:: 332 Kbps about 0.33 Mbps (tested with 1496 kB)

Download Speed is:: 41 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/02 - 2:46pm

Bottom Line:: 6X faster than 56K 1MB Download in 24.98 sec

Tested from a 1496 kB file and took 36.91 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 35.97 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-8EP5G2YMC

:::.. Download Stats ..:::

Connection is:: 855 Kbps about 0.86 Mbps (tested with 1496 kB)

Download Speed is:: 104 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/23 - 12:56pm

Bottom Line:: 15X faster than 56K 1MB Download in 9.85 sec

Tested from a 1496 kB file and took 14.33 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Looks Great : 3.14 % faster than the average for host (36.136)

Validation Link:: http://testmy.net/stats/id-4YMQ7OLG6

:::.. Download Stats ..:::

Connection is:: 1121 Kbps about 1.12 Mbps (tested with 1496 kB)

Download Speed is:: 137 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/05 - 8:12am

Bottom Line:: 20X faster than 56K 1MB Download in 7.47 sec

Tested from a 1496 kB file and took 10.93 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 24.42 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-2F8HCLQVB

:::.. Download Stats ..:::

Connection is:: 534 Kbps about 0.53 Mbps (tested with 1496 kB)

Download Speed is:: 65 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/23 - 1:00pm

Bottom Line:: 9X faster than 56K 1MB Download in 15.75 sec

Tested from a 1496 kB file and took 22.96 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 58.62 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-SEVCKDY06

:::.. Download Stats ..:::

Connection is:: 697 Kbps about 0.7 Mbps (tested with 1496 kB)

Download Speed is:: 85 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/23 - 1:01pm

Bottom Line:: 12X faster than 56K 1MB Download in 12.05 sec

Tested from a 1496 kB file and took 17.58 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

:::.. Download Stats ..:::

Connection is:: 456 Kbps about 0.46 Mbps (tested with 1496 kB)

Download Speed is:: 56 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/02 - 4:05pm

Bottom Line:: 8X faster than 56K 1MB Download in 18.29 sec

Tested from a 1496 kB file and took 26.86 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 49.78 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-AGSHQNEVZ

:::.. Download Stats ..:::

Connection is:: 910 Kbps about 0.91 Mbps (tested with 1496 kB)

Download Speed is:: 111 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/23 - 1:03pm

Bottom Line:: 16X faster than 56K 1MB Download in 9.23 sec

Tested from a 1496 kB file and took 13.46 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Looks Great : 0.44 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-P0OA1E7Z5

:::.. Download Stats ..:::

Connection is:: 222 Kbps about 0.22 Mbps (tested with 1496 kB)

Download Speed is:: 27 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/23 - 1:04pm

Bottom Line:: 4X faster than 56K 1MB Download in 37.93 sec

Tested from a 1496 kB file and took 55.2 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 24.92 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-5ZKYNWAEH

:::.. Download Stats ..:::

Connection is:: 499 Kbps about 0.5 Mbps (tested with 1496 kB)

Download Speed is:: 61 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/23 - 1:06pm

Bottom Line:: 9X faster than 56K 1MB Download in 16.79 sec

Tested from a 1496 kB file and took 24.55 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 56.58 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-9BY47GZU3

Diagnosis: May need help : running at only 76.93 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-PGTMR35I1

:::.. Download Stats ..:::

Connection is:: 1319 Kbps about 1.32 Mbps (tested with 1496 kB)

Download Speed is:: 161 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/24 - 2:18pm

Bottom Line:: 23X faster than 56K 1MB Download in 6.36 sec

Tested from a 1496 kB file and took 9.29 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 49.21 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-XMUR0EO83

:::.. Download Stats ..:::

Connection is:: 1386 Kbps about 1.39 Mbps (tested with 1496 kB)

Download Speed is:: 169 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/24 - 8:22pm

Bottom Line:: 24X faster than 56K 1MB Download in 6.06 sec

Tested from a 1496 kB file and took 8.84 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 53.49 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-37HDW4Z6C

:::.. Download Stats ..:::

Connection is:: 1362 Kbps about 1.36 Mbps (tested with 1496 kB)

Download Speed is:: 166 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/27 - 6:10am

Bottom Line:: 24X faster than 56K 1MB Download in 6.17 sec

Tested from a 1496 kB file and took 9 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 47.72 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-JQ4H70OVS

Connection is:: 664 Kbps about 0.66 Mbps (tested with 1496 kB)

Download Speed is:: 81 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/27 - 8:37am

Bottom Line:: 12X faster than 56K 1MB Download in 12.64 sec

Tested from a 1496 kB file and took 18.46 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 72.33 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-HGA5EUIPR

:::.. Download Stats ..:::

Connection is:: 606 Kbps about 0.61 Mbps (tested with 1496 kB)

Download Speed is:: 74 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/27 - 8:38am

Bottom Line:: 11X faster than 56K 1MB Download in 13.84 sec

Tested from a 1496 kB file and took 20.21 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 66.45 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-NCOF8KLUJ

:::.. Download Stats ..:::

Connection is:: 1024 Kbps about 1.02 Mbps (tested with 1496 kB)

Download Speed is:: 125 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/27 - 8:56am

Bottom Line:: 18X faster than 56K 1MB Download in 8.19 sec

Tested from a 1496 kB file and took 11.97 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Looks Great : 12.04 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-26G3IR0M9

:::.. Download Stats ..:::

Connection is:: 613 Kbps about 0.61 Mbps (tested with 1496 kB)

Download Speed is:: 75 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/04/30 - 8:55pm

Bottom Line:: 11X faster than 56K 1MB Download in 13.65 sec

Tested from a 1496 kB file and took 20 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: May need help : running at only 65.84 % of your hosts average (135.250)

Validation Link:: http://testmy.net/stats/id-7MQJAGCOS

:::.. Download Stats ..:::

Connection is:: 1336 Kbps about 1.34 Mbps (tested with 1496 kB)

Download Speed is:: 163 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/05 - 11:04am

Bottom Line:: 23X faster than 56K 1MB Download in 6.28 sec

Tested from a 1496 kB file and took 9.17 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 47.46 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-E5LGDM7ZS

:::.. Download Stats ..:::

Connection is:: 1024 Kbps about 1.02 Mbps (tested with 1496 kB)

Download Speed is:: 125 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/07 - 3:16pm

Bottom Line:: 18X faster than 56K 1MB Download in 8.19 sec

Tested from a 1496 kB file and took 11.97 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Looks Great : 12.16 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-N1WEGMKVP

:::.. Download Stats ..:::

Connection is:: 1507 Kbps about 1.51 Mbps (tested with 1496 kB)

Download Speed is:: 184 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/08 - 2:51pm

Bottom Line:: 26X faster than 56K 1MB Download in 5.57 sec

Tested from a 1496 kB file and took 8.13 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 63.8 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-F1KE5J0XR

:::.. Download Stats ..:::

Connection is:: 1487 Kbps about 1.49 Mbps (tested with 1496 kB)

Download Speed is:: 182 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/08 - 8:52pm

Bottom Line:: 26X faster than 56K 1MB Download in 5.63 sec

Tested from a 1496 kB file and took 8.24 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 59.55 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-SO6MXNKL5

:::.. Download Stats ..:::

Connection is:: 1246 Kbps about 1.25 Mbps (tested with 2992 kB)

Download Speed is:: 152 kB/s

Tested From:: http://testmy.net  (Server 1)

Test Time:: 2006/05/16 - 4:38pm

Bottom Line:: 22X faster than 56K 1MB Download in 6.74 sec

Tested from a 2992 kB file and took 19.67 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)

Diagnosis: Awesome! 20% + : 30.75 % faster than the average for host (135.250)

Validation Link:: http://testmy.net/stats/id-W5JOEHUTV

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My issue was finally resolved, They were doing an upgrade at the tower I was on, It took them a month, they didn't admit it till after they were done. I had and still have great connectivity to the tower, it was an issue between the tower and the net. It seems the tower was piggy backed with another but now it is stand alone. I still have routine minor outages but they usually only last a minute or 2 , just minor annoyances except when you are in the middle of download or trying to watch something streaming.

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