53 replies to this topic

[TimPawlak]

8:39:43 PM  Chris H Thank you for contacting Insight Help Chat. How may I help you?   
8:40:13 PM  You I have heard that Insight is using something called Sandvine? Is that why my P2P programs like limewire and bittorrent has been so slow?   
8:40:50 PM  You getting like a max 27 kb/s on everything.. even high quality torrent files   
8:43:11 PM  Chris H Insight does use a program called Sandvine to throttle the amount of upstream bandwith that can be used for uploading files for file sharing programs.   
8:43:52 PM  You oh, i do not upload, i just have it set to download... but i cant get good download speeds worth crap on limewire.. etc   
8:44:44 PM  Chris H We do not do anything that would effect download of file sharing, only uploading.   
8:45:18 PM  You ok, thank you




they only use sandvine for uploading speeds =)

[dcd1182]

Quote

they only use sandvine for uploading speeds =)

why do you beleive what 1 tech told you over what tons of others have admitted?

[acdcussr]

I talked to Insight a lot today (they kept telling me one thing, then transferring me to another person who hung up, etc. etc. etc.). They told me this:
Me: So what is the upload limit? I've heard 10 different things.
Tech: Currently, it is 20GB/month or 5GB/week. But this is only for P2P connections. Uploading to a server is unlimited and any kind of downloading is unlimited.
Me: Your website doesn't mention this, neither did the contract that I signed. How long has it been in place?
Tech: For some time now.
Me: Then why does your website say "unlimited flat-rate highspeed service"?
Tech: That's assuming people don't upload 100 GB/month.
Me: Ok, bye.

First, they told me they're only going to be limiting my speed, then they told me they were capping it. It sucks because they NEVER mentioned this, EVER until a few days ago when I went over this "limit".

Anyway, he said with torrents and other P2P programs, you can only upload 20 GB a month, but you can download as much as you want.

[Conuck]

acdcussr, Welcome to the forum. Hope you enjoy your stay here.

[leftover]

:Hi Im new here. I had a tech out today and the way i understand it is that sandvine puts us p2p traders on the back burner up and download there is no limits if you trade via BT u will not get speeds worth crap and at 45$ a month i should be able to do what i want with my connection at the advertised speeds there should be a law against this i havn't signed any new contract since i signed with insight 4 years ago and it does not say anything about limiting bandwidth for any reason i'm gonna do some further checking into this matter because advertising one thing and then giving you less without a signed consent is illegal. I'll post more as i find out. But as far as changing ISP that will be pointless because they are all trafficshaping only when you sign with a new ISP it will stipulate the bandwidth issue. Right now i have insight right were i want them just dont no how to proceed. Any advise would be great.      Thanks
                            Leftover

[TimPawlak]

well, its their internet and they can do what they want with it...we just rent it...

[leftover]

we rent it true but we rent under the inpression that we get high speed internet. I reviewed my contract dated jan of 03 and it doesnt state that they can limit my connection for any reson. Maybe people that signed up later it might but if they want to limit my service i should be notified and then if i agree fine but that is my choice not theres. Known as a law called FALSE ADVERTISEING.

[TimPawlak]

yeah.. we have had them since 97 or 98

[leftover]

did they notify you about any limitaions

[TimPawlak]

no

[tommie gorman]

Maybe they did not say limits, but also did they guarantee lowest speeds either? 

[dcd1182]

Actually yes, they guarantee lowest speeds.  Before the 10mb upgrade, it was guaranteed 3.0mbit, 5 peak advertised.  This of course does not mean that if someone has 1mb up, you will get 3mb down from them.  This is in the contract.  The speeds resulting from sandvine are far below their guaranteed minimum.

[tommie gorman]

Then they should address the situation then. I would think. 

[heartbun]

I had a tech out today because I had some speed issues, even on the download (peaking at 1500). Everything went back to fine sometime in the last couple days (about 9000 down/900 up). However, torrent upload speed is way down. Unless I am connected with someone on the insightbb network. upload was great with other insightbb users. He mentioned it had to do with UDP packets. They were limiting that. I just really questioned how much they were limiting UDP packets. Uploading at 1k, 2k, or 3k is pretty poor. You might has well be turning it off. I guess anything outside the insightbb network using UDP becomes an issue. I backup my work files to a server in Oklahoma. I wonder if that uses UDP at all.