I am so frustrated with HughesNet that I started a web site to document the terrible download/upload speeds and horrible customer service. I pay for the ProPlus plan which is advertised at 1.6Mbps, my speeds are usually not even close to that. I'd say I average 200Kbps at most times. If anyone reading this has similar problems feel free to visit my site and leave a comment. http://hughesnet-internet.com/
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12 replies to this topic
#2
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Posted 17 August 2009 - 01:28 PM
If you would reitterate, we might be able to help you here. How long have you had their service. When I had tem my normal routine was to defrag, diskcleanup, and restart the modem every day prior to start up everyday.
And to keep it very clean.
Try this link.
http://www.testmy.net/t-4257
And to keep it very clean.
Try this link.
http://www.testmy.net/t-4257
#3
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Posted 17 August 2009 - 01:50 PM
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If you would reitterate, we might be able to help you here. How long have you had their service. When I had tem my normal routine was to defrag, diskcleanup, and restart the modem every day prior to start up everyday.
And to keep it very clean.
Try this link.
http://www.testmy.net/t-4257
And to keep it very clean.
Try this link.
http://www.testmy.net/t-4257
Do you work for HughesNet technical support? That's the same junk they tell me when I call them. As if the speed of my disk drive would affect the HughesNet download/upload speeds, ha! I do restart my HN7000S modem on a regular basis, in fact I would say probably twice a day. I have had HughesNet (formerly Direcway) for almost 4 years.
#4
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Posted 17 August 2009 - 02:27 PM
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Do you work for HughesNet technical support? That's the same junk they tell me when I call them. As if the speed of my disk drive would affect the HughesNet download/upload speeds, ha! I do restart my HN7000S modem on a regular basis, in fact I would say probably twice a day. I have had HughesNet (formerly Direcway) for almost 4 years.
So next what all is running in the background when you push CTRL+ALT+Delete in your task manager. Also what all is running in your start up menu? Are you running any programs like IM.
#5
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Posted 17 August 2009 - 02:30 PM
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If you would reitterate, we might be able to help you here. How long have you had their service. When I had tem my normal routine was to defrag, diskcleanup, and restart the modem every day prior to start up everyday.
And to keep it very clean.
Try this link.
http://www.testmy.net/t-4257
And to keep it very clean.
Try this link.
http://www.testmy.net/t-4257
You, really don't need to defrag your computer everyday. You shouldnt even have to reboot your modem everyday either.
#6
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Posted 17 August 2009 - 02:43 PM
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Heck no I don't work for them. I am a landlord. And that is where most fixes are for promblems with that system. So naturally thats the place to start.
So next what all is running in the background when you push CTRL+ALT+Delete in your task manager. Also what all is running in your start up menu? Are you running any programs like IM.
So next what all is running in the background when you push CTRL+ALT+Delete in your task manager. Also what all is running in your start up menu? Are you running any programs like IM.
I know you don't work for them, lol. Just a little joke on my part. I am absolutely sure the problem is not with my computer, I have been a computer/network professional for over 20 years and I am very careful about what I load on my systems and what runs in the background. I do appreciate your input though and thank you.
#7
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Posted 17 August 2009 - 02:46 PM
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You, really don't need to defrag your computer everyday. You shouldnt even have to reboot your modem everyday either.
Thank you. Reboot/restart is just a bad habit I have from years of troubleshooting end-user systems. Always best to start fresh when trying to figure out a problem you know.
#8
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Posted 17 August 2009 - 03:16 PM
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I have a theory why my HughesNet Internet Service is so bad, but I will not state it here because I’m sure HughesNet has a team of lawyers that would love to sue me and take all of my money now instead of in monthly increments.
Lets see.....
Corporate customers have priority on the old KU band satellites.
NOC's are not properly communicating with tech support in whatever country it is, to determine slowdowns and hardware problems.
Customers can see a distinct, timed throttle period that probably has probably has nothing to do with home user use, but allows bandwidth for corporate users, during office hours.
Anyone have anymore?
And I may defrag once every 6 months. But thats how my usage is to the hard disc. I don't really care for the 'automatic defrag once a week' that windows Vista and 7 have as default.
#9
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Posted 17 August 2009 - 07:35 PM
The word 'sucks' seems to follow after the word 'Hughe's net' everytime I hear it. Not surprised. Sorry you have them for an ISP. 
#10
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Posted 17 August 2009 - 09:03 PM
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You, really don't need to defrag your computer everyday. You shouldnt even have to reboot your modem everyday either.
#11
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Posted 18 August 2009 - 08:27 PM
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The word 'sucks' seems to follow after the word 'Hughe's net' everytime I hear it. Not surprised. Sorry you have them for an ISP.
Unfortunately for me it's HughesNet, dial-up or a T-1. Dial-up is just a bit slower than HughesNet and I am considering returning to it and a T-1 is too expensive, $389.00 per month is the cheapest quote for a T-1 to my house.
#12
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Earning Trust
Posted 18 August 2009 - 08:40 PM
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I am so frustrated with HughesNet that I started a web site to document the terrible download/upload speeds and horrible customer service. I pay for the ProPlus plan which is advertised at 1.6Mbps, my speeds are usually not even close to that. I'd say I average 200Kbps at most times. If anyone reading this has similar problems feel free to visit my site and leave a comment. http://hughesnet-internet.com/
edit spelling
edit spelling
dont know if this helps
http://networking.cb...e_router_090817
#13
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Posted 18 August 2009 - 10:14 PM
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All I get from the news on it, that it must be for the commercial customers to help improve and secure their connections.
Here is an older version and specs. (copy and paste the whole link, as it don't want to be clickable.)
http://www.hughes.co...e.entity.Entity[OID[D84EF4187DF75C43A995BACD3F110AA9]]
And a PDF.
http://www.hughes.co...4_HR_031709.pdf
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