HughesNet response to my BBB complaint
#1
Posted 18 September 2009 - 10:56 AM
--
guitarjim
<snip>
Sorry , posting of blogs in that fashion is not allowed. forum rules
#2
Posted 18 September 2009 - 11:34 AM
Hughesnet would love to get the customers off of the old KU satellites, but there is the cost of subsidizing units.
But there is always that magic switch at Hughesnet that can shut off the service to all the KU's. Leaving it to the customer to upgrade at their own cost.
#3
Posted 18 September 2009 - 11:36 AM
#4
Posted 21 September 2009 - 08:25 PM
Quote
#5
Posted 22 September 2009 - 08:09 AM
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Next thing you know your handcuffed into another payment agreement.
#6
Posted 22 September 2009 - 09:17 AM
The NOC will never admit to any "traffic shaping", "throttling", or any other kind of network prioritization practices.
I would have kept Hughesnet if they didn't play so dirty . . . then just outright deny it.
These current users that are getting moved off the 7000 systems. I'd like to see your speeds in the second month. While KA band is better, I bet you dont have your full plan's speed after that . . .
#7
Posted 22 September 2009 - 09:51 AM
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Will my speeds change in 33days....will be interesting to see?
#8
Posted 22 September 2009 - 10:36 AM
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Don't forget about the Hughesnet 2am to 7am eastern, FAP free time. Great for Windoze updates and software downloads.
#9
Posted 22 September 2009 - 10:56 AM
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Oh yes, another advantage WB seems not to have?
#10
Posted 22 September 2009 - 11:44 AM
I had the Pro + Plan from signup. 425MB a day was plenty allowance for me. I had 1.5mbps From May 13, 2009 to Jun 15.... That's when the downhill batte began. Tech support always blamed the slow speeds from 4pm to 11:59pm on "peak time".....Average 300-500Kbps.
However, from day 1 to 32-33 I was at about 95% of my Plans speed 24 HOURS A DAY, 7 DAYS A WEEK.
So, no one can't argue that they don't deploy some kind of throttling or traffic shaping software. (they could easily download it in your modem and you would not even know it).
Quote
Will my speeds change in 33days....will be interesting to see?
#11
Posted 22 September 2009 - 11:55 AM
Quote
I had the Pro + Plan from signup. 425MB a day was plenty allowance for me. I had 1.5Mbps From May 13, 2009 to Jun 15.... That's when the downhill batte began. Tech support always blamed the slow speeds from 4pm to 11:59pm on "peak time".....Average 300-500Kbps.
However, from day 1 to 32-33 I was at about 95% of my Plans speed 24 HOURS A DAY, 7 DAYS A WEEK.
So, no one can't argue that they don't deploy some kind of throttling or traffic shaping software. (they could easily download it in your modem and you would not even know it).
#12
Posted 22 September 2009 - 12:36 PM
Matter of fact, I'd tell him to start doing them NOW (so you will have proof that the speeds changed).....
Do the tests on the Hughesnet Speetest Page (so they can be documented).
I think its at customercare.myhughesnet.com
Quote
#13
Posted 22 September 2009 - 12:48 PM
----------------------------------------------------------------------------------------------------------------------
I had this same series of events occur on TWO Hughesnet Accounts. This is the SECOND ACCOUNT. DSS825XXXX.
After signing up for this SECOND account upon the recommendation of Hughes ECC (They could NOT figure what was wrong with the FIRST system). As I will post the previous results of the FIRST system next...
This just goes to show you that HUGHESNET offers you PERFECT speeds for the FIRST 30 days when you are a new user of the system. Speeds were close to the advertised speeds of the PRO PLUS plan (1.6mbps - fap 425MB/day).
5/13 to 6/14 Awesome Performance. Consistent Performance. Was NEVER fapped during that period. Speeds during so called "PEAK TIME" were never affected.... (later on, the major excuse by tech support).. 95% of the PRO PLUS plan at ALL TIMES 24/7
NOW, Look at 6/15 to 6/19. a DRASTIC decrease in speeds.
Note... None of these times were in FAP, and there was nothing wrong with the equipment. (noting there a few high spikes in speeds several times).
6/15 is when I called ECC again. First words out of their mouths "We do not guarantee speeds... Accept the system with its flaws of cancel immediately...... I wanted to hear what Tier-4 had to say again, and of course, the same ole excuses....They never or will admit that they throttle, and the NOC will never be available for a discussion. FINALLY, on 6/20, ECC stated "we will NOT go through this again, We will cancel your account immediately, and you are no longer obligated...Please return your equipment".
Ok, they didn't want to deal with a problem that has repeated itself TWICE! Actually on 6/19, I had TOLD them to cancel it, and I was going to dispute any charges to my credit card.
Some people probably dont mind being throttled.....But It I was going to pay $79.99 a month for 1.6mbps service... i'm going to get it or else. Else happened to be the outcome.
If the SAME has happened to you and you aren't complaining....well, then you deserve the sucky speeds you are getting.
Date Download Upload
6/19/2009 21:55 775 280
6/19/2009 21:53 165 267
6/19/2009 21:47 303 263
6/19/2009 21:39 947 27
6/19/2009 21:36 469 170
6/19/2009 21:33 275 182
6/19/2009 21:27 63 18
6/19/2009 11:29 1220 80
6/19/2009 11:26 857 271
6/19/2009 11:22 175 202
6/19/2009 11:18 466 224
6/19/2009 11:15 217 259
6/19/2009 11:12 314 265
6/19/2009 10:44 497 260
6/19/2009 10:30 670 251
6/19/2009 10:27 426 118
6/19/2009 10:12 329 94
6/19/2009 9:58 519 172
6/19/2009 9:56 411 206
6/19/2009 0:45 448 219
6/19/2009 0:42 410 254
6/19/2009 0:18 0 228
6/18/2009 10:59 156 169
6/18/2009 10:56 204 165
6/18/2009 10:50 171 263
6/18/2009 10:44 168 87
6/18/2009 10:41 159 270
6/17/2009 14:59 130 273
6/17/2009 14:52 231 188
6/17/2009 14:45 172 104
6/17/2009 14:37 42 218
6/17/2009 14:32 32 75
6/17/2009 14:28 242 273
6/17/2009 11:58 1217 80
6/17/2009 1:12 1298 260
6/17/2009 1:09 1199 263
6/16/2009 23:55 299 267
6/16/2009 23:52 453 265
6/16/2009 23:37 188 256
6/16/2009 23:11 419 231
6/16/2009 23:06 148 247
6/16/2009 23:01 55 28
6/15/2009 22:39 69 16
6/15/2009 21:38 369 0
6/15/2009 21:28 195 209
6/15/2009 21:19 237 270
6/15/2009 21:16 76 60
6/15/2009 21:01 1140 123
6/15/2009 20:54 442 0
6/15/2009 20:45 300 264
6/15/2009 20:25 80 75
6/15/2009 19:03 531 251
6/15/2009 18:04 409 126
6/15/2009 17:46 463 269
6/15/2009 17:21 581 256
6/15/2009 16:54 631 250
6/15/2009 15:26 406 244
6/15/2009 14:31 523 258
6/15/2009 14:28 331 261
6/15/2009 14:25 533 264
6/15/2009 14:20 473 269
6/15/2009 12:39 407 94
6/15/2009 12:36 330 246
6/15/2009 12:31 181 247
6/15/2009 12:27 96 117
6/15/2009 12:21 313 173
6/15/2009 0:39 592 273
**************************
6/14/2009 22:12 1561 252
6/14/2009 21:16 1584 271
6/14/2009 20:21 1524 254
6/14/2009 9:58 1580 273
6/14/2009 9:16 1596 268
6/14/2009 8:54 1511 242
6/13/2009 0:15 1149 214
6/13/2009 0:10 1195 99
6/12/2009 23:28 1585 246
6/12/2009 15:03 1578 226
6/12/2009 13:04 1590 242
6/12/2009 12:50 1587 225
6/11/2009 21:53 1205 241
6/11/2009 15:37 1345 210
6/11/2009 13:08 1578 260
6/11/2009 12:44 1619 266
6/11/2009 12:13 1590 265
6/11/2009 11:33 1584 271
6/10/2009 21:57 1400 255
6/10/2009 20:07 1496 272
6/10/2009 19:10 1544 242
6/10/2009 18:23 1495 272
6/10/2009 16:31 1602 274
6/10/2009 15:48 1605 265
6/10/2009 14:24 1594 269
6/10/2009 13:11 1601 275
6/10/2009 12:39 1598 280
6/10/2009 0:07 1453 256
6/9/2009 23:27 1376 227
6/9/2009 22:28 1353 246
6/9/2009 21:03 1397 258
6/9/2009 20:06 1418 249
6/9/2009 19:33 1539 256
6/9/2009 18:50 1562 243
6/9/2009 17:51 1560 224
6/9/2009 11:04 1607 70
6/9/2009 10:43 1587 67
6/9/2009 9:44 1607 66
6/8/2009 13:56 1601 259
6/8/2009 12:03 1584 243
6/8/2009 0:08 1576 263
6/7/2009 11:53 1582 262
6/7/2009 1:10 1597 254
6/6/2009 23:29 1579 238
6/6/2009 16:27 1576 204
6/6/2009 11:37 1597 270
6/5/2009 21:39 1527 276
6/5/2009 20:49 1574 270
6/4/2009 13:18 1602 267
6/4/2009 12:12 1560 267
6/3/2009 21:27 1542 267
6/3/2009 19:19 1470 250
6/3/2009 18:17 1593 262
6/3/2009 16:38 1531 272
6/3/2009 11:34 1494 123
6/3/2009 1:07 1592 88
6/2/2009 23:27 1598 118
6/2/2009 22:11 1484 263
6/2/2009 21:07 1559 271
6/2/2009 10:21 1580 265
6/2/2009 0:19 1482 267
6/1/2009 22:23 1481 261
6/1/2009 22:04 1310 241
6/1/2009 21:48 1547 249
6/1/2009 21:34 1367 196
6/1/2009 20:02 1500 269
6/1/2009 19:19 1557 247
6/1/2009 13:14 1565 267
6/1/2009 1:34 1587 206
6/1/2009 0:02 1581 121
5/31/2009 13:27 1587 272
5/31/2009 12:25 1591 251
5/30/2009 23:13 1592 267
5/30/2009 22:57 1606 270
5/30/2009 16:02 1609 264
5/30/2009 15:06 1592 271
5/30/2009 11:52 1571 260
5/30/2009 0:52 1594 250
5/29/2009 22:08 1614 248
5/29/2009 20:53 1559 217
5/29/2009 14:31 1558 247
5/29/2009 13:46 1610 270
5/28/2009 23:49 1590 273
5/28/2009 22:36 1559 237
5/28/2009 22:21 1565 268
5/28/2009 14:44 1601 275
5/28/2009 11:29 1590 238
5/27/2009 23:55 1546 266
5/27/2009 21:27 1274 238
5/27/2009 20:35 1361 233
5/27/2009 19:26 1461 121
5/27/2009 18:56 1223 108
5/27/2009 18:51 1493 98
5/27/2009 14:26 1594 118
5/27/2009 11:26 1574 247
5/26/2009 23:21 1564 263
5/26/2009 21:52 1448 225
5/26/2009 9:18 1596 258
5/25/2009 23:10 1573 118
5/25/2009 21:08 1560 119
5/25/2009 19:36 1590 121
5/25/2009 17:58 1598 246
5/25/2009 9:44 1594 266
5/25/2009 0:10 1567 271
5/24/2009 23:20 1543 265
5/24/2009 20:16 1567 259
5/24/2009 19:43 1588 255
5/24/2009 9:45 1581 272
5/23/2009 21:52 1575 273
5/23/2009 7:55 1575 271
5/22/2009 13:19 1596 258
5/22/2009 12:06 1617 270
5/22/2009 10:51 1601 183
5/22/2009 0:14 1594 269
5/21/2009 23:02 1597 271
5/21/2009 21:49 1584 272
5/21/2009 21:05 1584 274
5/21/2009 20:19 1588 249
5/21/2009 19:34 1594 268
5/20/2009 22:09 1593 200
5/20/2009 21:07 1597 267
5/20/2009 20:23 1578 245
5/20/2009 19:16 1594 258
5/20/2009 15:22 1581 234
5/20/2009 11:47 1580 266
5/19/2009 23:58 1599 267
5/19/2009 22:19 1576 265
5/19/2009 20:53 1607 273
5/19/2009 20:10 1593 273
5/19/2009 19:17 1598 272
5/19/2009 16:14 1575 264
5/19/2009 15:11 1576 269
5/19/2009 14:42 1605 258
5/19/2009 13:19 1559 171
5/19/2009 12:32 1565 275
5/19/2009 11:45 1580 239
5/18/2009 23:08 1614 269
5/18/2009 22:17 1596 269
5/18/2009 21:12 1574 264
5/18/2009 20:14 1592 266
5/18/2009 19:37 1594 254
5/18/2009 19:14 1566 266
5/18/2009 18:08 1599 274
5/18/2009 9:52 1594 269
5/17/2009 22:21 1510 277
5/17/2009 22:00 1587 276
5/17/2009 11:07 1585 270
5/17/2009 9:55 1567 265
5/16/2009 23:15 1588 267
5/16/2009 21:04 1557 264
5/16/2009 20:05 1601 275
5/16/2009 18:33 1576 265
5/16/2009 16:58 1585 266
5/16/2009 6:32 1578 269
5/16/2009 6:19 1608 277
5/15/2009 23:20 1581 274
5/15/2009 22:32 1597 271
5/15/2009 22:30 1574 271
5/15/2009 21:14 1568 270
5/15/2009 21:08 1599 271
5/15/2009 11:08 1593 274
5/15/2009 10:13 1561 213
5/15/2009 9:58 1569 273
5/14/2009 23:42 1426 262
5/14/2009 23:21 1070 273
5/14/2009 22:13 1607 238
5/14/2009 21:54 1599 260
5/14/2009 20:58 1591 268
5/14/2009 20:52 1599 265
5/14/2009 20:49 1586 267
5/13/2009 23:42 1603 273
5/13/2009 23:40 1584 271
5/13/2009 22:17 1509 259
5/13/2009 21:26 1588 262
5/13/2009 21:16 1594 237
5/13/2009 21:11 1587 270
5/13/2009 19:39 1582 268
5/13/2009 19:36 1571 259
5/13/2009 19:30 1592 265
5/13/2009 19:24 1585 270
to forum · permalink · · hey mods · · 2009-09-15 20:48:42 · · · Print
compuguybna
join:2009-06-17
Nashville, TN
Ok, I found my speed tests results from my FIRST account which triggered all this... DSS800XXXX (DSS825XXXX 2nd acct).While this series of events was not as drastic as the SECOND account (in the first post)....it DOES prove that Hughes throttles accounts, period. After I had the FIRST modem replaced, a field engineer came to look at the install, and stated that everything was in line.
After 4/14 I was STILL on the Pro + Package, yet was not getting anywhere NEAR the 1.6mbps plan I was on.
Can you say THROTTLE?
Keep in mind on both these accounts, I was not a power user. This is normal web surfing, a few file updates, maybe a short you tube movie every once in a while. I never went over my FAP while I was on the Pro +, since it provided 425mb day download limit.
*******************************************
Date Download Upload
First pathetic speeds posted on 4/14 (after upgrade to Pro + Plan @ 1.6mbps) Account was cancelled around 5/2)
4/29/2009 19:40 208 246
4/29/2009 19:37 91 119
4/29/2009 19:33 493 209
4/29/2009 19:31 313 111
4/29/2009 19:25 267 86
4/29/2009 19:22 58 232
4/24/2009 22:34 284 35
4/24/2009 22:27 284 36
4/16/2009 23:28 79 31
4/16/2009 23:25 83 11
4/16/2009 23:17 72 19
4/16/2009 23:13 54 16
4/14/2009 23:19 114 131
4/14/2009 23:14 65 176
4/14/2009 23:11 71 184
4/14/2009 22:02 129 0
4/14/2009 21:54 252 125
4/14/2009 21:51 78 83
4/14/2009 21:49 170 127
******************************
FIRST FAPPED on 3/27 downloading Windows Updates. Called tech support, and was going to cancel. Got FIRST call from ECC. ECC upgraded me to the Pro Plus package (425mb/day).
Speed went up to 1.6mbps plan. Speeds were of that, so I didn't do many speed tests....
3/28/2009 15:12 1587 271
3/28/2009 15:10 1594 264
******************************
Didn't quite make it 30 days here, the modem went out.
Was without from 3/10 to 3/20. Yes, 10 days for a Service Call. Back online 3/21. Speeds were still consistent until 3/26
3/9/2009 22:58 994 76
3/9/2009 22:52 984 135
3/7/2009 16:39 963 156
3/1/2009 11:22 989 138
3/1/2009 11:17 987 150
3/1/2009 0:00 981 156
2/29/2009 11:49 995 152
2/27/2009 12:33 994 154
2/27/2009 12:14 990 82
2/27/2009 12:12 998 156
2/26/2009 21:28 991 160
2/25/2009 20:09 1001 155
2/25/2009 20:04 988 161
2/25/2009 19:58 986 154
2/22/2009 23:47 995 106
2/21/2009 21:56 948 158
2/21/2009 21:55 888 122
2/21/2009 21:52 918 125
2/20/2009 10:23 996 56
2/18/2009 11:09 994 160
2/16/2009 18:51 976 96
2/15/2009 21:43 998 75
2/15/2009 21:38 955 92
#14
Posted 22 September 2009 - 01:07 PM
::::::::::.. Download Stats ..::::::::::
Download Connection is:: 1228 Kbps about 1.2 Mbps (tested with 1536 kB)
Download Speed is:: 150 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:08pm
Bottom Line:: 21X faster than 56K 1MB Download in 6.83 sec
Tested from a 1536 kB file and took 10.249 seconds to complete
Download Diagnosis:: Awesome! 20% + : 40.66 % faster than the average for host (DirecWay.com)
D-Validation Link:: http://testmy.net/stats/id-YJG6ZKEIX
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
and nice upload as well:
:::.. Upload Stats ..:::
Upload Connection is:: 211 Kbps about 0.2 Mbps (tested with 1013 kB)
Upload Speed is:: 26 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:10pm
Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec
Tested from a 1013 kB file and took 39.336 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 38.82 % faster than the average for host (direcway.com)
U-Validation Link:: http://testmy.net/stats/id-BR37MIP5F
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]
#15
Posted 22 September 2009 - 01:44 PM
#16
Posted 22 September 2009 - 02:06 PM
Quote
:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 1228 Kbps about 1.2 Mbps (tested with 1536 kB)
Download Speed is:: 150 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:08pm
Bottom Line:: 21X faster than 56K 1MB Download in 6.83 sec
Tested from a 1536 kB file and took 10.249 seconds to complete
Download Diagnosis:: Awesome! 20% + : 40.66 % faster than the average for host (DirecWay.com)
D-Validation Link:: http://testmy.net/stats/id-YJG6ZKEIX
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
and nice upload as well:
[size=8pt]::::::::::.. Upload Stats ..::::::::::
Upload Connection is:: 211 Kbps about 0.2 Mbps (tested with 1013 kB)
Upload Speed is:: 26 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:10pm
Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec
Tested from a 1013 kB file and took 39.336 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 38.82 % faster than the average for host (DirecWay.com)
U-Validation Link:: http://testmy.net/stats/id-BR37MIP5F
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
#17
Posted 22 September 2009 - 02:09 PM
Quote
:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 1228 Kbps about 1.2 Mbps (tested with 1536 kB)
Download Speed is:: 150 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:08pm
Bottom Line:: 21X faster than 56K 1MB Download in 6.83 sec
Tested from a 1536 kB file and took 10.249 seconds to complete
Download Diagnosis:: Awesome! 20% + : 40.66 % faster than the average for host (DirecWay.com)
D-Validation Link:: http://testmy.net/stats/id-YJG6ZKEIX
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
and nice upload as well:
[size=8pt]::::::::::.. Upload Stats ..::::::::::
Upload Connection is:: 211 Kbps about 0.2 Mbps (tested with 1013 kB)
Upload Speed is:: 26 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:10pm
Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec
Tested from a 1013 kB file and took 39.336 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 38.82 % faster than the average for host (DirecWay.com)
U-Validation Link:: http://testmy.net/stats/id-BR37MIP5F
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
#18
Posted 23 September 2009 - 03:05 AM
Quote
Just got the upgrade 9/22/09....was told no contract, and zero cost.
#19
Posted 23 September 2009 - 08:14 AM
Quote
#20
Posted 23 September 2009 - 02:04 PM
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