126 replies to this topic

[tommie gorman]

Quote

Hughesnet Executive Customer Care

executivecustomercare@hughes.net

bbbdc@hughes.net

1-866-636-0012 (Office of the President)

Current Pin # - 397158

New Pin Starting 10/26/09 is 913854

Complaints? Voice them to William @ ECC

Now "THATS" what I call getting right to the top. 

[compuguybna]

Anything else I could provide?    There's all the information you could ever need to complain about
your Hughesnet service ! ! !

You should have read the kiss-a** email William sent me.  these people definately know how to kiss the BBB's A** as well.

anyway, I forwarded the bank the 36 pages of emails I had sent Hughes about service related, and their 36 "form" responses that basically stated the same thing....

At least, the bank ruled in my favor.  I did not have to pay any of that.  And I'll NEVER remit a dime to NCO!

I won this battle!

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Now "THATS" what I call getting right to the top. 

[compuguybna]

I love how William blocked my email address to avoid any further contact.

Its not like I can't create another one somewhere else. !LOL

[fikester]

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I love how William blocked my email address to avoid any further contact.

Its not like I can't create another one somewhere else. !LOL

I sent executive care another email complaint today.....my speeds are again starting to slow in the evening hours. Didn't figure the fix would last....might just be the downlink cell my area is on? uploads stay the same for the most part still around 250kbps.The downloads are going as low as 300kbps.

[brewmaster]

i didn't get william i got Ecole, it took 4 days for them to get me off KU band and onto KA band ,after i complained to BBB ,took me off of my contract. so far speeds are 1.5 to1.7 Kbps,just waiting for flow control to kick in.27 days and counting.free upgrade

[brewmaster]

ps no charge for upgrade

[fikester]

I dont think the number of days will effect it.....my speed was slow first evening after install, since then Hughes has added bandwidth but at times think the high number of people switching to the Ka band is affecting the speeds, and some beams may not experience the slow downs. Mine has been slowing to around 800k normally in the peak evening hours for a short time compared to the 1600k+ rest of the day. Uploads are solid 225-275k Currently would have to say much better the the Ku speeds.

::::::::::.. Download Stats ..::::::::::
Download Connection is:: 2100 Kbps about 2.1 Mbps (tested with 3064 kB)
Download Speed is:: 256 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/12/14 - 6:45pm
Bottom Line:: 37X faster than 56K 1MB Download in 4 sec
Tested from a 3064 kB file and took 11.95 seconds to complete
Download Diagnosis:: Awesome! 20% + : 137.29 % faster than the average for host (DirecWay.com)
D-Validation Link:: http://testmy.net/stats/id-E5N1WO9CT
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

:::.. Upload Stats ..:::
Upload Connection is:: 191 Kbps about 0.2 Mbps (tested with 1496 kB)
Upload Speed is:: 23 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2009/12/14 - 6:54pm
Bottom Line:: 3X faster than 56K 1MB Upload in 44.52 sec
Tested from a 1496 kB file and took 64.14 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 24.03 % faster than the average for host (direcway.com)
U-Validation Link:: http://testmy.net/stats/id-HZ38P2107
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]