5 replies to this topic

[Pontificator]

My Cox Broadband connections seem to be somewhat erratic at times. Sometimes they clock super fast and even when test results are high, my general surfing and page loads seem markedly slow by comparison. Does anyone else experience this behavior with Cox?

See current results below:

[CA3LE]

First, welcome to the site.

I don't currently have Cox but I used to work for them. What times during the day/night does this happen. The most likely cause for this is that you may have a bad route to some servers during the day. There are many factors that come into play when it comes to the speeds you should be getting. For instance, I have a 40 Mbps connection with Qwest. I get 40 Mbps all of the time. But during curtain hours of the day I get way worse speeds to the server. Now, I own this site... and I'm always paranoid about the performance of the server to the client. Because let's face it, if the server can't keep up with sending and receiving results will be inaccurate. So I look into the test database and it clearly shows that other people testing at the same time were able to log 20 - 30 - 40 Mbps scores... so it's not the server. Then after a traceroute investigation the culprit rears it's head.

to run a traceroute...

First, go to your command promt.

• Go to the start menu, go to RUN, type CMD (this pulls up the command prompt)

Second, type

• On PC -- tracert testmy.net
  
• On Mac or Linux -- traceroute testmy.net

cut and paste or upload a screenshot here and we'll take a look at it. Run a traceroute to google.com as well. And we need traceroutes during times when you're seeing the problem and when you're not. It's good to get something to judge it against. Basically to get from point A to point B on the internet your information has to go through a bunch of Hops or other routing computers. If there is too much traffic in one area at once then you'll get stuck waiting in line (basically).

I may or may not be able to answer this myself, I'm developing right now. But we have tons of friendly people here who may catch this before I have a chance.

-D

[dlewis23]

Sounds to me like Cox Power Boost. If it is you will never get a consistent speedtest result because the "boost" is dependent on extra available network capacity.

[CA3LE]

Yeah, what package do you have also...

[Pontificator]

CA3LE, on 30 July 2010 - 04:28 AM, said:

First, welcome to the site.

I don't currently have Cox but I used to work for them. What times during the day/night does this happen. The most likely cause for this is that you may have a bad route to some servers during the day. There are many factors that come into play when it comes to the speeds you should be getting. For instance, I have a 40 Mbps connection with Qwest. I get 40 Mbps all of the time. But during curtain hours of the day I get way worse speeds to the server. Now, I own this site... and I'm always paranoid about the performance of the server to the client. Because let's face it, if the server can't keep up with sending and receiving results will be inaccurate. So I look into the test database and it clearly shows that other people testing at the same time were able to log 20 - 30 - 40 Mbps scores... so it's not the server. Then after a traceroute investigation the culprit rears it's head.

to run a traceroute...

First, go to your command promt.

• Go to the start menu, go to RUN, type CMD (this pulls up the command prompt)

Second, type

• On PC -- tracert testmy.net
  
• On Mac or Linux -- traceroute testmy.net

cut and paste or upload a screenshot here and we'll take a look at it. Run a traceroute to google.com as well. And we need traceroutes during times when you're seeing the problem and when you're not. It's good to get something to judge it against. Basically to get from point A to point B on the internet your information has to go through a bunch of Hops or other routing computers. If there is too much traffic in one area at once then you'll get stuck waiting in line (basically).

I may or may not be able to answer this myself, I'm developing right now. But we have tons of friendly people here who may catch this before I have a chance.

-D

Thank you kindly for the advice. I do tend to notice changes in speed during certain times of the day/night. For instance, I can fly through cyberspace at 2 a.m. and only get a fraction of that speed at 10 a.m.

Pontificator, on 03 August 2010 - 04:23 AM, said:

Thank you kindly for the advice. I do tend to notice changes in speed during certain times of the day/night. For instance, I can fly through cyberspace at 2 a.m. and only get a fraction of that speed at 10 a.m.

I'm on their "preferred" package deal...12mb max, but in the early hours of the morning or when traffic is slower I often see speeds over 30mb. Guess I can't complain for what I get with the middle of the road connection option.

[savana]

it is really good in providing better services and you will not find many issues with that, I have not came across with cox but, I have heard that it is a high speed cable internet service provider in America and most of the people are using this due to fast accessing.