Internet Streaming Problem

[zerocool5468]

In the last week or so my internet has been running weird. I am using att dsl, elite package i think. whichever is there fastest. anyways i usually test my speeds here and they're consistently around 5.0Mbps down. however recently whenever i try to stream video my speeds drop drastically. normally my computer buffers and plays videos pretty much instantly. but when i try to stream videos it doesn't work, it goes to super slow speeds. although whenever i'm just browin the web it runs normally. it takes forever to load and when i exit the video and try to run a speed test, my speed test is also very poor. i'm not sure what the deal is. any ideas guys?

what i've tried:

1. power cycling modem.

2. pressin reset button on modem.

3. ran bitdefender antivirus to be sure i'm clean

4. used crap cleaner to clear all the crap out

[mudmanc4]

First thing after what you have already done might be to make a call to the ISP , they will likely send a tech out to check the lines . Will you post a trace route to testmy.net for us ?

[zerocool5468]

i've attached a tracert.

also, here is our the results of my most recent speed test before trying to stream.

:::.. Download Stats ..:::

Download Connection is:: 5208 Kbps about 5.2 Mbps (tested with 6152 kB)

Download Speed is:: 636 kB/s

Tested From:: https://testmy.net/ (Dallas, TX USA)

Test Time:: 2010-10-04 18:07:43 GMT

Bottom Line:: 91X faster than 56K 1MB Download in 1.61 sec

Tested from a 6152 kB file and took 9.677 seconds to complete

Download Diagnosis:: Running at 151% of hosts average (Swbell.net)

D-Validation Link:: https://testmy.net/db/7Q02RK4FA

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 [!]

and after trying to stream.

:::.. Download Stats ..:::

Download Connection is:: 453 Kbps about 0.5 Mbps (tested with 3064 kB)

Download Speed is:: 55 kB/s

Tested From:: https://testmy.net/ (Dallas, TX USA)

Test Time:: 2010-10-04 18:17:20 GMT

Bottom Line:: 8X faster than 56K 1MB Download in 18.62 sec

Tested from a 3064 kB file and took 55.369 seconds to complete

Download Diagnosis:: Running at 13% of hosts average (Swbell.net)

D-Validation Link:: https://testmy.net/db/4FT3NZLQJ

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 [!]

[CA3LE]

Do you have a router or is the modem directly connected to your computer?

Hop number five... appears to still be within your hosts network looks very latent.

Show them that traceroute.

But does this only happen after you've tried to stream? Sounds like you think the two problems are connected. Your traceroute looks to me like they aren't.

[zerocool5468]

no router its direct connect. yea it only happens after i try to stream so i thought they problem was linked to that. i called the tech support and they did a line test which showed some problems. they didn't say what, only that a tech would have to come and fix it.

[CA3LE]

That's really weird that it would only happen in that situation. Did they test your line before and after the problem. Word of warning, many companies these days will charge you about fifty bucks if the get there and find that it's not an issue with something they're responsible for.

What program are you using for streaming media? Are you streaming to a console?