4 replies to this topic

[neumee]

Hi to all!

I was hoping I could get some user based help, as my ISP is saying there is no problem. I am currently on a 60 / 5 plan, however, I can only actually receive that speed from servers that there are not many hops to. Now I know there will be some overhead lost, but I am seeing 60/5 go down to, at its worst 5/1. I will usually hover in the 30 - 45 down range, and 1.5 - 3.5 up range. Hardware I had was a sb6120 modem, just recently replaced with cisco dpc3010. My router is the netgear wndr3700, running the latest firmware. Any help would be much appreciated!

[xs1]

Generally charter is a prettygood ISP. What kind of speeds do you get here?  Whats your trace to us?

[neumee]

xs1, on 29 July 2011 - 04:45 AM, said:

Generally charter is a prettygood ISP. What kind of speeds do you get here?  Whats your trace to us?

Thanks for the reply!

Not any better then anywhere else I test to;






I have no idea were to start with this one, everything on my end checks out fine.

[neumee]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Sean>tracert testmy.net

Tracing route to testmy.net [174.120.187.140]
over a maximum of 30 hops:

  1	 2 ms	<1 ms	<1 ms  192.168.1.1
  2	 7 ms	10 ms	 9 ms  10.128.128.1
  3	 9 ms	 7 ms	 7 ms  csw02fdlcwi-gbe-9-17.fdlc.wi.charter.com [96.34.20.114]
  4	 8 ms	 7 ms	11 ms  96-34-20-254.static.unas.wi.charter.com [96.34.20.254]
  5	18 ms	23 ms	23 ms  crr02euclwi-tge-0-5-0-2.eucl.wi.charter.com [96.34.17.236]
  6	17 ms	19 ms	19 ms  bbr02euclwi-tge-0-0-0-6.eucl.wi.charter.com [96.34.2.78]
  7	32 ms	33 ms	35 ms  bbr01chcgil-tge-0-2-0-0.chcg.il.charter.com [96.34.0.167]
  8	22 ms	25 ms	24 ms  prr01chcgil-tge-1-2.chcg.il.charter.com [96.34.3.29]
  9	24 ms	25 ms	24 ms  be-10-805-pe01.350ecermak.il.ibone.comcast.net [75.149.231.205]
 10	23 ms	23 ms	23 ms  pos-2-4-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.86.161]
 11	29 ms	25 ms	25 ms  68.86.88.33
 12	57 ms	58 ms	58 ms  pos-1-8-0-0-cr01.denver.co.ibone.comcast.net [68.86.87.222]
 13	59 ms	65 ms	64 ms  pos-2-11-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.87.30]
 14	61 ms	62 ms	62 ms  pos-0-2-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.150]
 15	54 ms	52 ms	52 ms  theplanet-cr01.dallas.tx.ibone.comcast.net [75.149.228.2]
 16   110 ms	55 ms	54 ms  te3-5.dsr02.dllstx3.networklayer.com [70.87.253.90]
 17	 *		*		*	 Request timed out.
 18	54 ms	55 ms	54 ms  e.ff.5746.static.theplanet.com [70.87.255.14]
 19	54 ms	54 ms	58 ms  8c.bb.78ae.static.theplanet.com [174.120.187.140]

Trace complete.

C:\Users\Sean>

Edited by CA3LE, 02 August 2011 - 08:40 PM.
Malformatted...

[TriRan]

I had the same issue with my 50/5 service with that cisco modem it was forced on me by the isp to troubleshoot modem issues I couldn't break 25 down when I switched back to my sb6120 and instantly got 55 down to this site, with the cisco modem it showed I was getting 60 down local only