14 replies to this topic

[KeithC]

I just got this dual band NG 4500 so I could use the 5g band for movie streaming.


My old D Link single band 2.4 got my good speed results here. Usually close to my ISP speed of 15meg.

As soon as I installed the new NG I only get about 2meg speeds on testmy.net


To test it this morning I reconnected the older D Link DIR 655 and sure enough I was back up to around 12meg and up speeds.
Re connected the 4500 and back down to 2 meg.

This is using the 2.4 side of the 4500 as my PC doesn't support 5g although my blu ray player does.

Everything about set up wiring and location of both routers is the same.

Either a bad router or something in settings that I don't get or understand is off?

I have tried using supposedly faster DNS instead of letting my ISP assign them but it didn't help at all.


Any help or insight appreciated....BTW...I love the speed test!

PS: I have tried the Netgear forum with no help so far.

[mudmanc4]

Hey Keith ,

I'de like to get into this with you, later today and find the settings that are restricting bandwidth , that router should move data nicely.

I'll look up the GUI and see what idea's I can come up with in the mean time.

[KeithC]

I spent hours on the phone with Netgear support yesterday and went through all settings. He even had me re install the latest firmware even though I had done that myself. His last words were that was the last thing to try and to do it and call them back if I had anymore problems!

So, I decided to just return it and I am getting a D Link Dual Band since I have had such good luck with my DIR-655 single band.

[CA3LE]

So is the D Link router working good for you now? I can't believe that support. You're like, "Umm, I still have a problem!"

It could have been a faulty piece of equipment or it could have been something as simple as the MTU being set to 1496 when it should be 1500 (for instance). So if I'm understanding correctly, your previous router was showing normal results... then the Netgear router was swapped in with a noticeable difference in your speed test results. Right?

After you switch out for the D Link Dual Band let us know how it works out.

[KeithC]

Thanks all.
Yes, I am on the old again D Link and getting more my "normal" speeds here.
The MTU was set at 1500 and he had me lower it a couple times but each time it didn't help or change anything.

I was just wanting the 5ghz band to stream movies as my Blu Ray player supports it and suggests it.

I have inssider installed on this computer and it's pretty crowded around here in the 2,4 band so I thought I would give it a try as my streaming of VUDU and Amazon HD movies has been pretty bad lately.

[KeithC]

OK...everyone will think I am crazy but I have tried another dual band router.
This one is a Belkin N750 DB.
It's the same thing. Everything works well but testmy.net speed test are really low again.

Does it take a while for settings to "settle in" and the modem and router to interact well?

I just don't think 3 brand new routers would all be bad or configured wrong etc.

This Belkin has a built in speed test and it shows really great.

I'm perplexed. Not to mention flummoxed!

All the new routers are actually rated "faster" than the D Link I have had for a year or so that I was getting good speed here.

[TriRan]

OK...everyone will think I am crazy but I have tried another dual band router.
This one is a Belkin N750 DB.
It's the same thing. Everything works well but testmy.net speed test are really low again.

Does it take a while for settings to "settle in" and the modem and router to interact well?

I just don't think 3 brand new routers would all be bad or configured wrong etc.

This Belkin has a built in speed test and it shows really great.

I'm perplexed. Not to mention flummoxed!

All the new routers are actually rated "faster" than the D Link I have had for a year or so that I was getting good speed here.

okay i'm not sure if this question has been answered before but are you testing over the wifi feature?

[KeithC]

Did it both ways. The router is right next to my PC anyway and my PC does have 5ghz wifi enabled but on each of the 3 new routers I tested wireless and hardwired (through router in to PC) and results the same. Since it's less than a foot away from the PC there is no more loss there.

[mudmanc4]

Test to the east coast server and post results here if you would please. The 12 Mb test.

[KeithC]

Switched to east cost and did 12Mb and got 1 mbps.

[mudmanc4]

Switched to east cost and did 12Mb and got 1 mbps.

Have you posted a trace route yet to 74.120.187.140 ( testmy.net ) and see where the slowest hop is ?

[TriRan]

On your router make sure mtu is 1500 and disable multi casting also make sure the network speed is set to auto and not to half duplex 10Mbit have you tried testing from a different pc on your lan?

[mudmanc4]

I remember something about a wireless router distance, I'de have to look it up but I seem to remember the wireless router should be further away then one foot, don't quote me but I would imagine more then three foot might be better. Although doubtful this is what is causing your latency in testing.

Check out your peering and see the status if you can , look at hurricane electric's database.

[KeithC]

Nothing I do makes my testmy speed better with any of the new routers. I am connected with the newest Airport Extreme now. Have tried direct wired and on the 2.4GHz and the 5GHz wireless and all are the same.
Using IP's test I'm of course showing right up to my 15gig plan speed.

Somethings ginky. This is 4 different routers and same results.

[TriRan]

Short GI or long? Also do you have the wireless protection enabled? I only ask because I own a dir 655 and I know it has options to disable those features which typically improve throughput