Man that stinks you lose connection like this. If it were cable dsl or anything other then satellite I'de have a few idea's , although there are quite a few experienced beam users here I know will have a few questions for you.
Try not and feel to bad, I can get only one provider here, which stinks on ice as well. I'de like to have a choice. At least we have a connection though is the way i see it , lets make it better.
During the outage , what type of tests have you done , are you able to connect to the satellite , or could it be dns, over sold beam, or a local box issue. I know you came for answers , just asking a few questions while we wait for others to jump in
Does this drop out happen any other time , or just during the auto test ? If so could it be the ISP QOS on bandwidth , throttling ?