Michael Noone

Telstra Can't fix this?

8 posts in this topic

Hi Telstra are having issues with your "credibility". A network engineer is trying to tell me "How do you know there aren't server problems with   testmy.net" ?

Speedtest.net is all they ever use!!!!   There "may" be an opportunity for you here. I need to know whatever technical details etc are in place regarding server "load balancing" (If that's the term)

Outside possible influences that may cause integrity issues with your monitoring.

 

Also you may remember my "brain injury"?  I cannot now remember how to avail my substantial results collection to the relevant place.

Please help as Telstra are having SERIOUS problems identifying my Oh So Erratic speed and dropouts. From 13+Mbps to 200k within a few min then back to 5Mbps stable for a while then climbs

again. There appears no pattern. I really need help here to Take to Telstra as all they can do is "monitor" again and again and again. The pic is today at 15 min intervals. No Detectable interference found on site. Just had another ADSL specialist here testing and witnessing the fluctuations live.

 

Michael%20Noone.png

http://testmy.net/stats/?&t=u&l=25&z=10&q=Michael Noone

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I will add just this which is my observations, at the same time 'Telstra' is sending techs, and monitoring your service, they are noting fluctuations (also as seen in your graph here at Testmy.net , 'Telstra' defaults to asking about the integrity of Testmy.net. Interesting to say the least, and most likely an inexperienced tech to say that. As the first thing a tech might do, is start looking in the right place. You would not likely be contacting them , if you had no issues using your connection to begin with. Ooops.

 

This is not attacking this network engineer, yet pure wonderment as to how your ticket made it's way to an engineer, if no one below on the food chain could figure it out. Or at the least recognize there is an issue. The answer is, it would not have made it to him if there were not an issue. Unless of course this engineer is an outsourced level tech, and looks at issues in a binary manner.

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I "suspect" there is binary monitoring taking place... The Techs previously are ADSL specialists. The "bottom line" from what they are telling me (And what I "found late last night" after posting this tread "may" be someting called "bufferbloat"?? I'm using a Draytek Vigor 2710n Modem Router, but It's a VERY complex device. Most settings are default, yet I've activated QOS (thinking it would help. Don't know :-(  I plan to contact DRaytek support for their suggestions. The engineer is Telstra VERY HIGH level IE In Australia not the Philippines (over their heads).

You're right the ticket has been escalating slowly through the system since 2014. I suspect "I'm the "squeaky wheel" wher most consumer just say Frigging Telstra sux and do nothing about complaining. The tech yesterdat also mentioned this. If nobody complains then Telstra don't know of a problem :-)

11 hours ago, mudmanc4 said:

I will add just this which is my observations, at the same time 'Telstra' is sending techs, and monitoring your service, they are noting fluctuations (also as seen in your graph here at Testmy.net , 'Telstra' defaults to asking about the integrity of Testmy.net. Interesting to say the least, and most likely an inexperienced tech to say that. As the first thing a tech might do, is start looking in the right place. You would not likely be contacting them , if you had no issues using your connection to begin with. Ooops.

 

This is not attacking this network engineer, yet pure wonderment as to how your ticket made it's way to an engineer, if no one below on the food chain could figure it out. Or at the least recognize there is an issue. The answer is, it would not have made it to him if there were not an issue. Unless of course this engineer is an outsourced level tech, and looks at issues in a binary manner.

 

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That puts me in the same section as I accused him of, not having enough information before making a statement. ^_^

 

I'll do it again though. For two years you've had an issue with the line, to where the issue made it to a 'very high' level tech,and he states there could be an issue somewhere else.

 

You mentioned your router/ modem. Does Telstra supply a device for you and you've opted for this specific device, or are customers liable to produce the modem?

Have they tried using an in house modem on this line?

 

 

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57 minutes ago, HandyAndyAU said:

I got a random 100x speed increase result

 

 

Were you at your computer when that happened?  Is Telstra cable or DSL?

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On 08/03/2016 at 2:23 AM, CA3LE said:

 

Were you at your computer when that happened?  Is Telstra cable or DSL?

Telstra is 1 of the biggest ISP's in Australia.

They have all types of services you can choose from.

Dial-up, 3G, 4G, 5G (Testing it now), Satellite, Wireless, Fixed Wireless, ISDN, ADSL, ADSL2, ADSL2+, VDSL, VDSL2, FTTN, FTTdP, Cable and Fibre.

I myself am with Telstra and have cable (best/fastest package is 120Mb downstream and 2.5Mb upstream) which I have.

To get/use fibre, you either have to pay $1000/m for it (which will get you 100Mb/100Mb) or be lucky to be in a special area where fibre is either located or the government is installing at/into and get 100Mb/40Mb and pay around $100/m for it.

Just to add my $0.02 letting you know of our current ISPs aswell as what our internet consists of.

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Hello there Michael,

I gather you have ADSL2+

Depending on how far away you are from the exchange, the quality of your cables, internal wiring, modem, router, etc... that determines how fast your connection will be.

Attached is a speed to distance graph that will give you an indication of the speed you should/am getting.

Going by the speeds you are getting 10 - 11Mb, that would indicate that you are 2.7 - 2.8Km away from the exchange.

Do you use whirlpool? (https://forums.whirlpool.net.au/forum/14) as I couldn't find you there under the alias Michael Noone.

The website is a great place to get help with fixing your connection as the people there are just like you, trying to help each other out.

The link above will go directly to the Telstra section.

Another place you can try (where Telstra representatives are located) is Telstra crowdsupport. (https://crowdsupport.telstra.com.au/

Good luck with it all.

speed to distance graph.jpg

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