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jxpontig

Help Needed to Understand Results

9 posts in this topic

Examining our speed test results they seem to be consisently at about 6mbs download but occasionally there is a result that says 80 kbps but with 256 kb size or other smaller sizes rather than 6.2 MB. We are testing every 10 minutes. What does this mean? Does it indicate a line drop or deficiency? Thanks.

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OK, I see what you mean - I need to check which one we are using (not on premises at moment). I suspect it defaults to one in the US whereas London is nearest to us. Should I change this if so?

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When I look at your test results, it looks like you're connected to the closest server. So that's not an issue.

 

 

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Are you using wireless or Ethernet? If wireless, try plugging directly into your model with Ethernet. This would eliminate any wireless issues. 

 

the Sky Broadband average download here on TestMy is 15.6 Mbps. Some users speeds are quite a bit better than you and some are quite a bit worse. I don't know if that's because they are on different ISP plans or some of their users have issues..

 

i would call them, and tell them that your real speeds appear to be 1/2 of your plan. Be polite and patient. Even if they just run you a quick OOKLA abased speed test that shows you're at full speed and tell you there's no issue, call them back until they start really trying to help you troubleshoot.

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I'm measuring two pcs at the moment (jxpontig2 are the results I need help with). It is running off TalkTalk on an Ethernet cable. Here is an extract and you should see that I get intermittent issues as described...

 

                84935422942      Talktalk  history qWwhfBU43      share history     

Mon Apr 10 2017 @ 10:14:13 am                Dallas, TX GB      arrow    6.2 MB  6.39 Mbps 799 kB/s         84935422942      Talktalk  history  xsQSPgCXO        share history     

Mon Apr 10 2017 @ 10:03:56 am                Dallas, TX GB      arrow    6.4 MB  6.99 Mbps 874 kB/s         84935422942      Talktalk  history  4H1F9UzN7         share history     

Mon Apr 10 2017 @ 9:53:41 am  Dallas, TX GB      arrow    4.5 MB  4.17 Mbps 521 kB/s         84935422942      Talktalk  history                GHBU9aIvo         share history     

Mon Apr 10 2017 @ 9:43:09 am  Dallas, TX GB      arrow    1.3 MB  1.37 Mbps 172 kB/s         84935422942      Talktalk  history                I2pt1SsK7            share history     

Mon Apr 10 2017 @ 9:37:36 am  Dallas, TX GB      arrow    6.3 MB  6.34 Mbps 793 kB/s         84935422942      Talktalk  history                oa90TGvp3         share history     

Mon Apr 10 2017 @ 9:27:18 am  Dallas, TX GB      arrow    6.2 MB  6.91 Mbps 863 kB/s         84935422942      Talktalk  history                4RynX0S6L          share history     

Mon Apr 10 2017 @ 9:17:02 am  Dallas, TX GB      arrow    256 kB   77 Kbps 10 kB/s 84935422942      Talktalk  history jpT9VoX1s                share history     

Mon Apr 10 2017 @ 9:06:30 am  Dallas, TX GB      arrow    6.3 MB  5.79 Mbps 724 kB/s         84935422942      Talktalk  history                0wLFpYf3v          share history     

Fri Apr 07 2017 @ 8:30:56 pm      Dallas, TX GB      arrow    6.2 MB  6.33 Mbps 792 kB/s         73067234271      Tiscali Uk Limited  history  K8c4hXxvF          share history     

Fri Apr 07 2017 @ 8:20:40 pm      Dallas, TX GB      arrow    6.2 MB  6.46 Mbps 808 kB/s         73067234271      Tiscali Uk Limited  history  wniAxbHt1          share history     

Fri Apr 07 2017 @ 8:10:25 pm      Dallas, TX GB      arrow    6.2 MB  6.55 Mbps 819 kB/s         73067234271      Tiscali Uk Limited  history  nK0WJ6pIe         share history     

Fri Apr 07 2017 @ 8:00:08 pm      Dallas, TX GB      arrow    5.9 MB  6.45 Mbps 807 kB/s         73067234271      Tiscali Uk Limited  history  tiVoGSD5c           share history     

Fri Apr 07 2017 @ 7:49:49 pm      Dallas, TX GB      arrow    6.2 MB  6.96 Mbps 870 kB/s         73067234271      Tiscali Uk Limited  history  pltYFU72B           share history     

Fri Apr 07 2017 @ 7:39:34 pm      Dallas, TX GB      arrow    256 kB   81 Kbps 10 kB/s 73067234271      Tiscali Uk Limited  history                arUfkYQHd         share history     

Fri Apr 07 2017 @ 7:29:01 pm      Dallas, TX GB      arrow    6.3 MB  7.52 Mbps 940 kB/s         73067234271      Tiscali Uk Limited  history  YZysncOpk          share history     

Fri Apr 07 2017 @ 7:18:46 pm      Dallas, TX GB      arrow    256 kB   80 Kbps 10 kB/s 73067234271      Tiscali Uk Limited  history                ILd9Us0Oc           share history     

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