Is my upload speed the problem?

[CommanderRyalis]

My provider is cox. I often have tabs that either freeze or are stuck refreshing for like 15 or 20 seconds. I did a speed test and my download speed is 76 Mbps but my upload is 1 or less.

 

I know I had a frustrating time waiting for steam to send my game saves to the cloud last night. Will complaining to my ISP even help?

[CommanderRyalis]

So I'm on hold with Cox, at first after telling me to reset my modem (I already did that) she tried to tell me to clear my internet history (um what?), then she reset something on her end which made it worse. They wanted to send a tech out, I told them it shouldn't be the wiring since the upload speed is fine, but this supervisor told me the only thing they can do is send out a tech. So let's see what the tech says tomorrow.

[CommanderRyalis]

Cox tech came out and said rats had chewed the line, so he replaced some cable. He said if it still happens within 24 hours give them a call. BTW I'm paying for 300/30 Mbps and this is what I'm getting after the tech came... So yeah I will be calling them back

[CommanderRyalis]

Second Cox tech came out with a meter and tested the levels coming from the wall jack, determind that the line was too noisy for DOCCIS 3, so we moved it to a bedroom he said the first guy should have done that. My download is better but my upload is crap. He said I should only expect about 5 Mbps up which only ookla shows which is fishy. They also blame my wiring for being old (I'm in an apartment.)

 

[mudmanc4]

@CommanderRyalis, are you still paying for 300/ 30 ?

[CommanderRyalis]

no I looked again we're paying 100/10, however now the modem stops working daily. I've checked the modems logs and every day there'1s:

 

1. No Ranging Response received - T3 time-out;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

2. Ranging Request Retries exhausted;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

3.Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

4.No Ranging Response received - T3 time-out;CM-MAC=3c:df:a9:43:87:df;CMTS-MAC=00:13:5f:03:af:2a;CM-QOS=1.1;CM-VER=3.0;

5. then I pulled the plug to reset it.

[mudmanc4]

@CommanderRyalis,

 Post your signal / noise ratio from each channel

[CommanderRyalis]

Downstream	Bonding Channel Value
Channel ID	10	9	11	12	13	14	15	16
Frequency	837000000 Hz	831000000 Hz	843000000 Hz	849000000 Hz	855000000 Hz	861000000 Hz	867000000 Hz	873000000 Hz
Signal to Noise Ratio	34 dB	34 dB	34 dB	34 dB	35 dB	36 dB	36 dB	36 dB
Downstream Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256
Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading	0 dBmV	0 dBmV	0 dBmV	0 dBmV	0 dBmV	0 dBmV	0 dBmV	0 dBmV

 

Upstream	Bonding Channel Value
Channel ID	2	1	3	4
Frequency	24000000 Hz	17600000 Hz	30400000 Hz	36800000 Hz
Ranging Service ID	106	106	106	106
Symbol Rate	5.120 Msym/sec	2.560 Msym/sec	5.120 Msym/sec	5.120 Msym/sec
Power Level	38 dBmV	37 dBmV	40 dBmV	39 dBmV
Upstream Modulation	[3] 16QAM [3] 64QAM	[3] QPSK [2] 16QAM [3] 64QAM	[3] 16QAM [3] 64QAM	[3] 16QAM [3] 64QAM
Ranging Status	Success	Success	Success	Success

 

Signal Stats (Codewords)	Bonding Channel Value
Channel ID	10	9	11	12	13	14	15	16
Total Unerrored Codewords	40763291875	43606937458	43603528129	43099315406	47663384931	47663374134	46163745439	46163807632
Total Correctable Codewords	499004	401616	605648	602278	456064	436748	449892	369912
Total Uncorrectable Codewords	225893	109150	45240	285363	57286	66333	132404	127842

[CommanderRyalis]

Although today i'm getting about 75mps down and between 2 and 4 up, I wonder if cox did something on there end? I haven't had to reset it manually since the 4th and the last T3 error was on the 15th...