37 replies to this topic

[PaveRogue]

That's my biggest complaint right now is their lack of "enthusiasm".  Not only did the guy not explain to me that they would be doing upgrades (I signed up for the cable internet 2 days before they started), but the IT guys keep giving me the "they are upgrading the system, and I don't know when they will be done."  What the hell kind of IT guy is that.  Furthermore, there is no mention of the changes anywhere on their website.  Did they really expect me not to notice my service dropping every 30 minutes?  Anyway, as far as I am concerned, they are the only game in town, so I am stuck with them (I will never go with DSL, satellite, or dial-up again).  Guess I'm stuck with crappy customer support.  I can only hope the upgrades will actually improve my scores.

:::.. Download Stats ..:::
Connection is:: 4600 Kbps about 4.6 Mbps (tested with 2992 kB)
Download Speed is:: 562 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Wed Sep 14 2005 08:12:58 GMT-0500 (Central Daylight Time)
Bottom Line:: 82X faster than 56K 1MB download in 1.82 sec
Diagnosis: Awesome! 20% + : 38.3 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-GO0FMS7X2

[Soulcommander]

Quote

I'm in the Carbondale IL Area and their service is total crap as of about 2-3 weeks ago.

:::.. Download Stats ..:::
Connection is:: 63 Kbps about 0.1 Mbps (tested with 579 kB)
Download Speed is:: 8 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Wed Sep 14 2005 01:18:23 GMT-0500 (Central Daylight Time)
Bottom Line:: 1X faster than 56K 1MB download in 128 sec
Diagnosis: May need help : running at only 1.89 % of your hosts average (mchsi.com)
Validation Link:: http://testmy.net/stats/id-VFXUYZ9W8


This is typically bad.  On a good night I'll get around 200kb down and about 200 ping, my worst night the ping to my default gateway was 900ms.  Mediacom just announced speeds up to 5MEG!
My Power level was at about 15 so the cable guy put a spliter on it to lower it down to closer to 0 which he said was supposed to be better.. Dunno if he was BSing me or what but he said all my equipment/signal is top notch and that they are having problems with traffic and are "splitting nodes" to try and catch up.

Downstream  Value
Frequency 117000000 Hz
Signal to Noise Ratio 37 dB
QAM 64
Network Access Control Object ON
Power Level 1 dBmV 
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 1
Frequency 30000000 Hz
Ranging Service ID 463
Symbol Rate 2.560 Msym/s
Power Level 46 dBmV


Here is another set of stats that I found from a network monitor java program.
TCP/Web100 Network Diagnostic Tool v5.3.4e
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done
running 10s outbound test (client to server) . . . . . 260.47kB/s
running 10s inbound test (server to client) . . . . . . 102.47kB/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

(that's in bits not bytes)

more info..
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 309.49 msec; the Packet size = 1380 Bytes; and
There were 9 packets retransmitted, 9 duplicate acks received, and 12 SACK blocks received
The connection stalled 1 times due to packet loss
The connection was idle 0.62 seconds (6.2%) of the time
This connection is network limited 99.97% of the time.
Excessive packet loss is impacting your performance

Mediacom has nothing to say other than "we are working on it, no ETA".  I'm about ready to order DSL but I figure they'll fix it by the time I can get it installed.

Well you power levels are great.  And your snr is too. 37 is very good...should be 30 or higher. A power level of 1 is fantastic anywhere from -2 DbMV to +2 DbMV is fantastic....You dont want anything above -15 to +15 

I want you to do 2 things.
You have some packet loss and your ping times seem way out of line.  Call Mediacom tech support...AND follow my advice to the letter. Call 1-877-387-8087... Follow the prompts. When you get through...Ask to speak to a tier 2 tech. Don't let the gentleman or woman say to u maybe I can help...They cant.... They wont have the tools or knowledge.

Once you get to the tier 2 support explain your high pings and packet loss.

Have them recheck your power and SNR levels...BUT this time ASK him to check the UPSTREAM SNR on the UBR.  It should be above 20.  I repeat this SNR can not be seen by you, it has to be sensed by Mediacom and the first level techs dont even understand what your asking. Sometimes the tier 2 techs wont either. so explain just like I wrote it down...Tell them YOu dont want them to check the Downstream SNR that you can do yourself by looking at your modem stats..You want them to check the Upstream SNR that is at the UBR.

Then when he is done telling you that.
Ask him how many people are on your node.
If its over 240 that is NOT good. Capacity I think is around 260...but it takes alot of work to split nodes so they dont do that very often.


Have them run a test for packet loss to your modem...

Mediacom has a new thing in affect, probable thanks to me LOL  After a 3rd call comes in within 30days for a repair and its still not fixed...they will send a line tech out...

Hope all this helps....
SC

[Soulcommander]

Quote

That's my biggest complaint right now is their lack of "enthusiasm".  Not only did the guy not explain to me that they would be doing upgrades (I signed up for the cable internet 2 days before they started), but the IT guys keep giving me the "they are upgrading the system, and I don't know when they will be done."  What the hell kind of IT guy is that.  Furthermore, there is no mention of the changes anywhere on their website.  Did they really expect me not to notice my service dropping every 30 minutes?  Anyway, as far as I am concerned, they are the only game in town, so I am stuck with them (I will never go with DSL, satellite, or dial-up again).  Guess I'm stuck with crappy customer support.  I can only hope the upgrades will actually improve my scores.

:::.. Download Stats ..:::
Connection is:: 4600 Kbps about 4.6 Mbps (tested with 2992 kB)
Download Speed is:: 562 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Wed Sep 14 2005 08:12:58 GMT-0500 (Central Daylight Time)
Bottom Line:: 82X faster than 56K 1MB download in 1.82 sec
Diagnosis: Awesome! 20% + : 38.3 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-GO0FMS7X2

Your score looks fine.
See heres my score:  :::.. Download Stats ..:::
Connection is:: 4600 Kbps about 4.6 Mbps (tested with 5983 kB)
Download Speed is:: 561 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Wed Sep 14 12:03:07 CDT 2005
Bottom Line:: 82X faster than 56K 1MB download in 1.83 sec
Diagnosis: Awesome! 20% + : 38.3 % faster than the average for host (mchsi.com)

[stettin]

Quote

Well you power levels are great.  And your snr is too. 37 is very good...should be 30 or higher. A power level of 1 is fantastic anywhere from -2 DbMV to +2 DbMV is fantastic....You dont want anything above -15 to +15 

I want you to do 2 things.
You have some packet loss and your ping times seem way out of line.  Call Mediacom tech support...AND follow my advice to the letter. Call 1-877-387-8087... Follow the prompts. When you get through...Ask to speak to a tier 2 tech. Don't let the gentleman or woman say to u maybe I can help...They cant.... They wont have the tools or knowledge.

Once you get to the tier 2 support explain your high pings and packet loss.

Have them recheck your power and SNR levels...BUT this time ASK him to check the UPSTREAM SNR on the UBR.  It should be above 20.  I repeat this SNR can not be seen by you, it has to be sensed by Mediacom and the first level techs dont even understand what your asking. Sometimes the tier 2 techs wont either. so explain just like I wrote it down...Tell them YOu dont want them to check the Downstream SNR that you can do yourself by looking at your modem stats..You want them to check the Upstream SNR that is at the UBR.

Then when he is done telling you that.
Ask him how many people are on your node.
If its over 240 that is NOT good. Capacity I think is around 260...but it takes alot of work to split nodes so they dont do that very often.


Have them run a test for packet loss to your modem...

Mediacom has a new thing in affect, probable thanks to me LOL  After a 3rd call comes in within 30days for a repair and its still not fixed...they will send a line tech out...

Hope all this helps....
SC

Thanks for the advice, I'll call in but I guess I didn't make it clear that they already sent a line tech out already.  Originally there was not a splitter installed and the power was close to 15, but the system was working fine before, for about a month and a half.  Once the splitter was put on it now hovers around 0 or 1.

The technician basically said everyone in my area was getting crap and that technically I'm lucky cause some poeple have nada for connectivity.  The packet loss test was done by the initial phone tech support and that is what got them to send a guy out.  I'll see if I can find out about the upstream SNR but from what the tech said they were doing down at one of the main junctions he doubted anythign would improve for about 2 weeks or so.

[stettin]

I noticed a cable truck outside on my street on my way home from class today...
This morning I ran a test and it was slow as hell, this afternoon I ran one and it was around 2meg and the 2nd one was this...
:::.. Download Stats ..:::
Connection is:: 4748 Kbps about 4.7 Mbps (tested with 5983 kB)
Download Speed is:: 580 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Fri Sep 16 2005 15:23:14 GMT-0500 (Central Daylight Time)
Bottom Line:: 85X faster than 56K 1MB download in 1.77 sec
Diagnosis: Awesome! 20% + : 43.27 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-N7481KHJU

[Soulcommander]

Looks to me that your problem is fixed.  Thats one of the best scores Ive seen.

[bigw]

this is mine

:::.. Download Stats ..:::
Connection is:: 4462 Kbps about 4.5 Mbps (tested with 5983 kB)
Download Speed is:: 545 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Sat Oct 15 12:03:27 CDT 2005
Bottom Line:: 80X faster than 56K 1MB download in 1.88 sec
Diagnosis: Awesome! 20% + : 35.17 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-T8PVJLZ9F

:::.. Upload Stats ..:::
Connection is:: 258 Kbps about 0.3 Mbps (tested with 97 kB)
Upload Speed is:: 32 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Sat Oct 15 12:04:16 CDT 2005
Bottom Line:: 5X faster than 56K 1MB upload in 32 sec
Diagnosis: Looks Great : 18.89 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-M13EGP7UN

This is what i have had since I got mediacom last week!!

[sickboy]

i have mediacom in queen creek az and the download speed is at the average but the upload speed has my VOIP not working to well any one have a solution other than buying an high dollar cable modem ?

[sickboy]

:::.. Upload Stats ..:::
Connection is:: 250 Kbps about 0.2 Mbps (tested with 97 kB)
Upload Speed is:: 31 kB/s
Tested From:: http://testmy.net/ (server1)
Test Time:: Mon Oct 17 17:28:28 MST 2005
Bottom Line:: 4X faster than 56K 1MB upload in 33.03 sec
Diagnosis: Looks Great : 14.68 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/st...s/id-YNHLQ6M8P                                                                                                                              the diagnosis says looks good so why does my VOIP not work too well?

[RDavis]

:::.. Download Stats ..:::
Connection is:: 4757 Kbps about 4.8 Mbps (tested with 12160 kB)
Download Speed is:: 581 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Wed Jan 11 05:00:55 CST 2006
Bottom Line:: 85X faster than 56K 1MB download in 1.76 sec
Diagnosis: Awesome! 20% + : 40.91 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-E472QFVCL

A year ago I had around 5400 BEFORE they upgraded us to the 5k/256
now that everyone is getting cable  I see my speeds dropping
now.... This is about the average of what i get
not horrible I guess  hopefully the extreme game package will be available soon

[BlueOval]

:::.. Download Stats ..:::
Connection is:: 4804 Kbps about 4.8 Mbps (tested with 12160 kB)
Download Speed is:: 586 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Fri Jan 13 2006 23:24:04 GMT-0700 (US Mountain Standard Time)
Bottom Line:: 86X faster than 56K 1MB download in 1.75 sec
Diagnosis: Awesome! 20% + : 42 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-6S4ATNM9Y

[RDavis]

Not Bad
Im finally getting better Download speeds but upload ehhh

Connection is:: 5168 Kbps about 5.2 Mbps (tested with 5983 kB)
Download Speed is:: 631 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Sat Jan 14 21:23:33 CST 2006
Bottom Line:: 92X faster than 56K 1MB download in 1.62 sec
Diagnosis: Awesome! 20% + : 52.63 % faster than the average for host (mchsi.com)
Validation Link:: http://testmy.net/stats/id-20MWYI18X

[phatcat42141]

Woo Hoo just heard that Mediacom in the Kentucky area is upgrading to 10mb/s 256kbps! God I cant wait.

[RDavis]

Yeah thats What Ive been Hearing Since Late November
But People here I(owa)  who have gotten the VoIP are already getting 10 Mbps speeds
heard that is going to come to an end soon though as Mediacom will be capping them

Sheesh We are Speed Happy
I Remember Just Thinking it was nice having 256 speeds
Now When Mediacom Does Maintenance or the Highways Congested  just losing any amount of bandwidth sucks

[Relorian]

You guys are pretty lucky. I live in Clearlake (The mediacom land of the forgotten) and we cant even keep stable connections around here. We constantly lose the net anytime someone in their building sneezes... (well possibly not that bad but i spend alot of time down instead of up)

[asrabbit91]

I was having big trouble. I had the 5 mb and was also getting speeds at around 1 mb. Around a month ago they came, and gave me a new modem and it was fine for a little while. I than upgraded to a 10 mb and it was going at around 3 to 5 mb for most the time with upload around 330. I also seen a truck when I went to school, and when I came home from school that day close to my area(not my street but a few blocks) they said they had to split the node because I was on a high node. Lately i've tryed and got speeds around 8 mbs and 900 upload so I think they fixed the node problem for now atleast. I guess I was on same node as college.Last test I ran, and right now is a time probably alot of people are on(720 pm)
:::.. testmy.net test results ..:::
Download Connection is:: 8410 Kbps about 8.41 Mbps (tested with 12160 kB)
Download Speed is:: 1027 kB/s
Upload Connection is:: 940 Kbps about 0.9 Mbps (tested with 1496 kB)
Upload Speed is:: 115 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/11/22 - 6:19pm
D-Validation Link:: http://testmy.net/stats/id-5FH671RCP
U-Validation Link:: http://testmy.net/stats/id-XCUZ10K2B
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322) [!]

[Relorian]

Mediacom has been doing alot of "work" around here. It appears that they are finaly having to modernize at least a little bit of the stuff around here because there realy pushing their 10 meg "Max" service in my area. Sadily though their "improvements" have ment alot more down time, alot more time where the net functions but at sub 1 meg speeds and some days where you cant even keep connection  for more than 30 minutes at a time.

I cant honestly wait to move out of Mediacom land and into somewhere that the cable modem service is a lot better in.

[asrabbit91]

Ya, I will admit the last few months have been hell. They were telling me like 2 months ago they were going to split it, but it appears they finally did it. For a while I was getting speeds in like 1 mb like I said.