Posted 31 August 2005 - 06:55 PM
I was supposedly all set up for install today. After noticing that nobody had come out to do a cable run in advance, I started to get concerned. I called verizon this morning to make sure I was still scheduled for today. She checked the schedule and assured me someone would be out. I mentioned to her that it was my understanding that a cable run needed to be performed prior to the installation. Once again, she assured me that everything was in order and that installation would, in fact, take place as scheduled.
Fast forward to this afternoon. The installer comes by, and asks where the cable drop was performed. After telling him that it hadn't, he makes some calls, finds out that the 3rd party service just learned of my order today. Long story short, they can't do the cable drop until Sept. 7th. The technician couldn't do a temporary above ground run because he would have had to cut across a couple driveways.
I called Verizon and very patiently explain to the supervisor how frustrated I was. I cancelled my previous internet service at the end of day today, and now I am left without service until the 7th. I explained to him all the great things I read/heard about not only the service itself, but the installation as well, but that he was clearly dealing with a very unsatisfied customer. He responded by telling me all he could do was give me a 25.00 credit, and do everything possible to make sure the 7th date is met.
Personally, I find the 25.00 creidt laughable. I just switched my long distance/local service/, as well as Internet (fiber) and even ordered directv through verizon. The relationship is certainly off to a rocky start.
Any other suggestions?