peepnklown
Member Since 01 Mar 2005Offline Last Active Sep 30 2011 04:06 AM
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My skirmish with Time Warner Cable: Update.
24 March 2007 - 05:40 PM
I have recently been having a few problems with Time Warner Cable: Roadrunner.
1. They decreased my 6Mbps/768Kbps [Adelphia] to 4Mpbs/512Kbps in my region which made my quite unhappy.
2. From February to March I would have random days of outages and I had the technicians come out a few times.
So, a few days ago it started randomly going out all night so I called them up and asked them to transfer me to a manager or the department so I can make a formal complaint. The person on the phone said that they would send a lead technician out and that he would be the one to talk with. I had to be at work so I have a friend deal with the technician.
To my surprise I get home and my friend told me that the technician tested everything but, this is what shocked me: he gave me a year free of their Extreme Package which is 7-10Mbps/768Kbps.
I am now getting about 9.1Mpbs/876Kbps…score!
1. They decreased my 6Mbps/768Kbps [Adelphia] to 4Mpbs/512Kbps in my region which made my quite unhappy.
2. From February to March I would have random days of outages and I had the technicians come out a few times.
So, a few days ago it started randomly going out all night so I called them up and asked them to transfer me to a manager or the department so I can make a formal complaint. The person on the phone said that they would send a lead technician out and that he would be the one to talk with. I had to be at work so I have a friend deal with the technician.
To my surprise I get home and my friend told me that the technician tested everything but, this is what shocked me: he gave me a year free of their Extreme Package which is 7-10Mbps/768Kbps.
I am now getting about 9.1Mpbs/876Kbps…score!
