purewhitelight

Hi and thanks - I have high speed cable modem. I am running Windows XP SP2, I have a Linksys Wireless G Modem, but the main computer is "Hard Wired". I have fast speeds, as the download stats show, but I have time outs. Symptom = Those time-outs cause my VioIP (Company = Packet phone to drop calls. The tests below are self titled - you can see that I get time outs - and also HUGE fluctuations in response times and time outs (see below). The cable company (Time Warner Roadrunner - SoCal - I am in Venice - Los Angeles, CA) has rewired the house and tells me I have a strong signal, even though the "drop outs" occur while still on their network. (See step # 5 on the tracerouts.) On the ping tests, the phone company tells me I can expect drop-outs and dropped calls if the fluctuation range is over 30 ms. You can see that mine is 58ms, not counting the time out. This is typical. Can you help me solve this problem? Here are tests: :::.. Download Stats ..::: Download Connection is:: 9340 Kbps about 9.3 Mbps (tested with 12160 kB) Download Speed is:: 1140 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2008/02/03 - 11:51pm Bottom Line:: 163X faster than 56K 1MB Download in 0.9 sec Tested from a 12160 kB file and took 10.665 seconds to complete Download Diagnosis:: Awesome! 20% + : 83.28 % faster than the average for host (rr.com) D-Validation Link:: https://testmy.net/stats/id-78X9JI5NW User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/20071127 Firefox/2.0.0.11 [!] C:Documents and Settingspurewhitelight>ping testmy.net Pinging testmy.net [74.52.182.125] with 32 bytes of data: Reply from 74.52.182.125: bytes=32 time=49ms TTL=49 Reply from 74.52.182.125: bytes=32 time=66ms TTL=49 Reply from 74.52.182.125: bytes=32 time=53ms TTL=49 Reply from 74.52.182.125: bytes=32 time=52ms TTL=49 Ping statistics for 74.52.182.125: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 49ms, Maximum = 66ms, Average = 55ms C:Documents and Settingspurewhitelight>ping -t -l 500 testmy.net Pinging testmy.net [74.52.182.125] with 500 bytes of data: Reply from 74.52.182.125: bytes=500 time=56ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=50ms TTL=49 Reply from 74.52.182.125: bytes=500 time=53ms TTL=49 Reply from 74.52.182.125: bytes=500 time=64ms TTL=49 Reply from 74.52.182.125: bytes=500 time=50ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=55ms TTL=49 Reply from 74.52.182.125: bytes=500 time=48ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=66ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=75ms TTL=49 Reply from 74.52.182.125: bytes=500 time=60ms TTL=49 Reply from 74.52.182.125: bytes=500 time=68ms TTL=49 Reply from 74.52.182.125: bytes=500 time=85ms TTL=49 Reply from 74.52.182.125: bytes=500 time=66ms TTL=49 Reply from 74.52.182.125: bytes=500 time=55ms TTL=49 Reply from 74.52.182.125: bytes=500 time=63ms TTL=49 Reply from 74.52.182.125: bytes=500 time=53ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=62ms TTL=49 Reply from 74.52.182.125: bytes=500 time=72ms TTL=49 Reply from 74.52.182.125: bytes=500 time=71ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=53ms TTL=49 Reply from 74.52.182.125: bytes=500 time=57ms TTL=49 Reply from 74.52.182.125: bytes=500 time=63ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=50ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=69ms TTL=49 Reply from 74.52.182.125: bytes=500 time=50ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=103ms TTL=49 Reply from 74.52.182.125: bytes=500 time=71ms TTL=49 Reply from 74.52.182.125: bytes=500 time=55ms TTL=49 Reply from 74.52.182.125: bytes=500 time=68ms TTL=49 Reply from 74.52.182.125: bytes=500 time=72ms TTL=49 Reply from 74.52.182.125: bytes=500 time=47ms TTL=49 Reply from 74.52.182.125: bytes=500 time=73ms TTL=49 Reply from 74.52.182.125: bytes=500 time=62ms TTL=49 Reply from 74.52.182.125: bytes=500 time=82ms TTL=49 Reply from 74.52.182.125: bytes=500 time=48ms TTL=49 Reply from 74.52.182.125: bytes=500 time=79ms TTL=49 Reply from 74.52.182.125: bytes=500 time=66ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=65ms TTL=49 Reply from 74.52.182.125: bytes=500 time=50ms TTL=49 Reply from 74.52.182.125: bytes=500 time=51ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=51ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=58ms TTL=49 Reply from 74.52.182.125: bytes=500 time=72ms TTL=49 Reply from 74.52.182.125: bytes=500 time=75ms TTL=49 Reply from 74.52.182.125: bytes=500 time=58ms TTL=49 Reply from 74.52.182.125: bytes=500 time=48ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=63ms TTL=49 Reply from 74.52.182.125: bytes=500 time=53ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=82ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=75ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=82ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=74ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=55ms TTL=49 Request timed out. Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=65ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=59ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=61ms TTL=49 Reply from 74.52.182.125: bytes=500 time=53ms TTL=49 Reply from 74.52.182.125: bytes=500 time=55ms TTL=49 Reply from 74.52.182.125: bytes=500 time=55ms TTL=49 Reply from 74.52.182.125: bytes=500 time=49ms TTL=49 Reply from 74.52.182.125: bytes=500 time=52ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Reply from 74.52.182.125: bytes=500 time=61ms TTL=49 Reply from 74.52.182.125: bytes=500 time=63ms TTL=49 Reply from 74.52.182.125: bytes=500 time=63ms TTL=49 Reply from 74.52.182.125: bytes=500 time=54ms TTL=49 Ping statistics for 74.52.182.125: Packets: Sent = 95, Received = 94, Lost = 1 (1% loss), Approximate round trip times in milli-seconds: Minimum = 47ms, Maximum = 103ms, Average = 59ms Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:Documents and Settingspurewhitelight> C:Documents and Settingspurewhitelight>tracert yahoo.com Tracing route to yahoo.com [66.94.234.13] over a maximum of 30 hops: 1 10 ms 12 ms 15 ms cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 2 11 ms 13 ms 11 ms cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 3 11 ms 19 ms 16 ms tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 4 12 ms 22 ms 24 ms tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 5 * 16 ms 15 ms tge2-2-0.lsanca1-rtr1.socal.rr.com [66.75.161.20 1] 6 19 ms 20 ms 31 ms ae-3-0.cr0.lax00.tbone.rr.com [66.109.6.66] 7 33 ms 25 ms 52 ms 66.109.6.6 8 25 ms 25 ms 25 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139] 9 38 ms 28 ms 26 ms 66.109.9.177 10 28 ms 28 ms 26 ms ge-4-0-0-p440.msr1.scd.yahoo.com [216.115.106.20 1] 11 28 ms 28 ms 34 ms ten-2-3-bas2.scd.yahoo.com [66.218.82.223] 12 27 ms 28 ms 28 ms w2.rc.vip.scd.yahoo.com [66.94.234.13] Trace complete. Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:Documents and Settingspurewhitelight> C:Documents and Settingspurewhitelight>tracert yahoo.com Tracing route to yahoo.com [66.94.234.13] over a maximum of 30 hops: 1 10 ms 12 ms 15 ms cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 2 11 ms 13 ms 11 ms cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 3 11 ms 19 ms 16 ms tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 4 12 ms 22 ms 24 ms tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 5 * 16 ms 15 ms tge2-2-0.lsanca1-rtr1.socal.rr.com [66.75.161.20 1] 6 19 ms 20 ms 31 ms ae-3-0.cr0.lax00.tbone.rr.com [66.109.6.66] 7 33 ms 25 ms 52 ms 66.109.6.6 8 25 ms 25 ms 25 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139] 9 38 ms 28 ms 26 ms 66.109.9.177 10 28 ms 28 ms 26 ms ge-4-0-0-p440.msr1.scd.yahoo.com [216.115.106.20 1] 11 28 ms 28 ms 34 ms ten-2-3-bas2.scd.yahoo.com [66.218.82.223] 12 27 ms 28 ms 28 ms w2.rc.vip.scd.yahoo.com [66.94.234.13] Trace complete. C:Documents and Settingspurewhitelight>tracert testmy.net Tracing route to testmy.net [74.52.182.125] over a maximum of 30 hops: 1 13 ms 17 ms 20 ms cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 2 21 ms 21 ms 11 ms cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 3 10 ms 13 ms 15 ms tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 4 13 ms 24 ms 12 ms tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 5 * 13 ms 17 ms tge2-2-0.lsanca1-rtr1.socal.rr.com [66.75.161.201] 6 16 ms 22 ms 18 ms GIG2-0.TUSTCA1-RTR1.socal.rr.com [66.75.161.158] 7 30 ms 30 ms 28 ms ge-6-1-129.hsa1.Tustin1.Level3.net [4.79.140.37] 8 20 ms 14 ms 19 ms ae-11-11.car2.Tustin1.Level3.net [4.69.132.222] 9 58 ms 55 ms 52 ms ae-4-4.ebr1.Dallas1.Level3.net [4.69.132.226] 10 62 ms 72 ms 53 ms ae-71-71.csw2.Dallas1.Level3.net [4.69.136.126] 11 47 ms 58 ms 54 ms ae-24-79.car4.Dallas1.Level3.net [4.68.19.70] 12 53 ms 50 ms 61 ms THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2] 13 61 ms 52 ms 49 ms te7-2.dsr02.dllstx3.theplanet.com [70.87.253.26] 14 47 ms 52 ms 66 ms 76.fd.5746.static.theplanet.com [70.87.253.118] 15 53 ms 53 ms 50 ms po2.car03.dllstx6.theplanet.com [12.96.160.37] 16 50 ms 54 ms 50 ms 7d.b6.344a.static.theplanet.com [74.52.182.125] Trace complete. C:Documents and Settingspurewhitelight>pathping -p 200 66.75.161.201 Tracing route to tge2-2-0.lsanca1-rtr1.socal.rr.com [66.75.161.201] over a maximum of 30 hops: 0 purewhitelight [192.168.0.13] 1 cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 2 cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 3 tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 4 tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 5 tge2-2-0.lsanca1-rtr1.socal.rr.com [66.75.161.201] Computing statistics for 100 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 my computer [xxx.xxx.xxx.xxx] 0/ 100 = 0% | 1 12ms 0/ 100 = 0% 0/ 100 = 0% cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 0/ 100 = 0% | 2 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 0/ 100 = 0% | 3 13ms 0/ 100 = 0% 0/ 100 = 0% tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 0/ 100 = 0% | 4 13ms 0/ 100 = 0% 0/ 100 = 0% tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 0/ 100 = 0% | 5 15ms 0/ 100 = 0% 0/ 100 = 0% tge2-2-0.lsanca1-rtr1.socal.rr.com [66.75.161.201] Trace complete. C:Documents and Settingspurewhitelight>pathping -p 200 testmy.net Tracing route to testmy.net [74.52.182.125] over a maximum of 30 hops: 0 purewhitelight [192.168.0.13] 1 cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 2 cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 3 tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 4 tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 5 * * * Computing statistics for 100 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 my cmputer [xxx.xxx.xxx.xxx] 0/ 100 = 0% | 1 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-76-91-192-1.socal.res.rr.com [76.91.192.1] 0/ 100 = 0% | 2 14ms 0/ 100 = 0% 0/ 100 = 0% cpe-76-166-6-205.socal.res.rr.com [76.166.6.205] 0/ 100 = 0% | 3 14ms 0/ 100 = 0% 0/ 100 = 0% tge9-3.bwlaca1-rtr2.socal.rr.com [76.166.1.6] 0/ 100 = 0% | 4 13ms 0/ 100 = 0% 0/ 100 = 0% tge9-2.bwlaca1-rtr1.socal.rr.com [76.166.1.4] 100/ 100 =100% | 5 --- 100/ 100 =100% 0/ 100 = 0% timeout [0.0.0.0] Trace complete. C:Documents and Settingspurewhitelight>