Leaderboard

Thank you Pgoodwin1! I am finally getting speeds that are closer to the plan I have. Somehow one of the ADSL lines was down and also my lines weren't bonded like they should have been. They sent out a new modem but it wasn't the one that can be used with bonded lines, as it turned out it. After speaking to them (Frontier) once more, I told the CSR that answered my call to just send the tech out to my home and have them bring the new modem along with them. They came a day early because they were in my area already so that made me really happy. Then the tech called a few days later to see if everything was still working accordingly! ...and it was and still is!! so thanks again for your advice!

Try escalating the problem there. Tell them you want to speak to a supervisor. Stay polite, even though you're not feeling friendly about it. Be persistent.