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JohnA

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  1. JohnA

    Need help!

    How much are you paying, and where are you at? You are on the 768/128 service level according to your tests. Pull your modem stats http://192.168.1.1/transtat.htm
  2. Call your phone company and tell them there's noise/static on your phone line. When the tech arrives to fix the noise, tell him the DSL disconnects when the phone rings, and ask him to check for a half ringer or other test unit on your line in the NID.
  3. Most new homes like yours are having the phone jacks run with CAT5e wire, that homeruns back to a patch panel in the garage. If you are lucky and that's whatyou have, they can convert the line that goes into the room with the computer to a data line. If the jack in that room is in a wall plate, you can remove it and see if you might even have a spare CAT5e in there. A lot of new wiring bundles put 2 CAT5e and 2 RG6 cables to each room. That's what they meant by depends on your current wiring. You pretty much have to tell us what wiring you have from that room back to the phone, cable, central location before we can tell you much more. What they usually say is that they won't do attics that are not floored and lit, and not fishing walls does not always preclude them going through the top or bottom plate on a wall to push the wire in to the outlet position. That plate, of course, has to be exposed. They, unlike an electrician, won't do anything that requires a hole in your drywall to do a fish. Some of this stuff, also, is the luck of the draw, as far as your installer is concerned. The more experienced may be capable of some of the more tricky details, but as a rule they all do their best, within the limits Verizon gives them, to make sure you're happy. Worst case, no other good options, they'll take it to the outside, run it around the house, and drill the wall where the outlet is going. They do their best to hide it as it goes around the house.
  4. 1492 is correct for the MTU because the connection is open PPPoE.
  5. I can consistently see all of my 2M up, but I can't see it on testmy tests. Pittsburgh to Dallas apparently is a rough route as I can see the stalls, minor though they may be, it's enough to affect my results. I was using the web100 test at RIT NY, but they seem to have taken it down, so these results are from the one at NSF in VA. http://ciseweb100.cise-nsf.gov:7123/ TCP/Web100 Network Diagnostic Tool v5.2.1e click START to begin Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done running 10s outbound test (client to server) . . . . . 2.07Mb/s running 10s inbound test (server to client) . . . . . . 5.23Mb/s The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet click START to re-test Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done running 10s outbound test (client to server) . . . . . 2.07Mb/s running 10s inbound test (server to client) . . . . . . 5.20Mb/s The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet Information: Other network traffic is congesting the link I used the cablenut mask that HaloBox had posted, but wasn't seeing all of the up till I switched to this one. Don't know why. Haven't had a chance to do all the reboots to try and isolate which settings help with the up side on the tests.
  6. Don't know why you wouldn't be able to get an upgrade then, unless your loop is right at the limit. Your tests don't indicate that. It looks like you're getting all of 768. I'd try 2 more billing CSRs on Monday. A little phone roulette to see if you can get someone that knows what they, and you, are talking about. Don't spend a lot of time on hold though. If you don't get any satisfaction, call Customer Relations, former Presidential Appeals at 1-800-483-7988 option 3 and leave them a short accurate message about your problem getting an upgrade. They will call you back after they look into what's going on. They're the people at Verizon that can make things happen, but they want to see in your records that you've tried resolving your issue with the correct department first. If you can access your modem at 192.168.1.1 in your browser, post your transceiver stats. They'll be under the troubleshooting menu in the modem. It looks like they raised it, found it unstable, put it back down. It's more likely that the card at the DSLAM didn't hold the settings and fell back, or your profile got corrupted.
  7. biker9075, sounds more like you are ExGTE and still on Frame Relay. You have a Fujitsu modem?
  8. Yes, I'm on FiOS. 5/2 is the lowest package. I don't test well on testmy. I guess due to the routing from Pittsburgh to Dallas.
  9. Lowly 5/2, but I'm getting all of it. TCP/Web100 Network Diagnostic Tool v5.2.1e click START to begin Server Busy: Please wait 60 seconds for previous test to finish click START to re-test Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done running 10s outbound test (client to server) . . . . . 2.07Mb/s running 10s inbound test (server to client) . . . . . . 5.21Mb/s The slowest link in the end-to-end path is a 10 Mbps Ethernet subnet Oh, and tracert from Pittsburgh to the test server Tracing route to ciseweb100.cise-nsf.gov [192.12.209.10] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 2 ms 1 ms 1 ms 10.7.30.1 3 2 ms 2 ms 1 ms P2-3.LCR-01.PITBPA.verizon-gni.net [130.81.32.192] 4 7 ms 7 ms 7 ms 130.81.10.94 5 7 ms 7 ms 7 ms dcx-edge-02.inet.qwest.net [208.46.127.253] 6 7 ms 7 ms 7 ms dcx-core-01.inet.qwest.net [205.171.251.13] 7 9 ms 8 ms 8 ms dca-core-02.inet.qwest.net [205.171.8.221] 8 9 ms 8 ms 9 ms dca-edge-01.inet.qwest.net [205.171.9.86] 9 9 ms 9 ms 9 ms 65.113.48.182 10 9 ms 9 ms 9 ms 65.113.64.46 11 10 ms 9 ms 9 ms ciseweb100.cise-nsf.gov [192.12.209.10] Trace complete.
  10. NO typos, the speeds offered and prices are correct. Your test is obviously on 15/2.
  11. There is no 15/5 level of service. There is 5/2(residential), 15/2(both), 30/5(both), 5/5(bus only).
  12. The problem with FiOS right now is it's a needle in a haystack, especially in a town you don't live in now. Hunting for it by town, city, or zipcode won't do much for you, since it's built out 1 CO at a time. Pittsburgh has FiOS. But Allegheny County has over 50 COs. Over 30 are considered city and near suburbs. It's lit in 4 COs with 4-7 more in various stages of build out. Beyond those COs, calling yields no information. I'd suggest looking here: http://www.dslreports.com/forum/vzfiber Put Norfolk in the search box at the top right, and scan the threads it pulls up. Where the starting points (CO) are, and the direction they go in to the next one (CO) make sense only to Verizon.
  13. DLink is at 192.168.0.1. User is admin, no password - leave blank.
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