First thing I tried was direct connection. VOIP will not work from any of my 5 computers. I replaced my 8 month old router with the old one and replaced my VOIP company's modem and even a couple of cables. It was all working so fine until a month ago then it started...people cannot hear me talk. XplorNet says its not their problem but they are the only common link. I got the CRTC in but they passed it off to a more mild mannered govt org and they got me the static IP that made no diff either. If ITALKBB was the only voip not working it would be easy but Skype does not work as well with the same symptoms. I am not sure they have techs who can find this. They are just too eager to deny deny as if they are hoping I will just live without a phone. They also continuously say they do not support third party VOIP when actually they it is their problem I have been a troubleshooter for Telecom companies around the world...Bell Canada, Nortel, Lucent, Alcatel, Ericsson, and Cable and Wireless. My bandwidth tests remained unchanged since they forced me to take a 1.5m service from a 3m service last year. I hate dealing with amateurs.