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ajb62787

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    Reason why 800,000 people cancelled AOL service between March 15th-June 15th

    in General Discussion

    Posted

    And in todays price range      AOL should have their service  at $9 a month  because DSL starts at  $15  and they currently start out at  $25.90 A MONTH  =  $4.05 more and get  50 times faster DSL from Verizon  than the suck ass  AOL. And something; Verizon doesn't treat its customers like shit like that person who wanted his service cancelled. One of  my co-workers wanted info on Comcast Voice    and he currently had  Cavalier    so he asked the rep  for info be sent to his house  on Comcast Voice and the rep agreed to send  out information .  1 hour  later .....No phone service  so he called up Comcast from his cell phone    and they  said    "We have gotten word from you (my co-worker)  that you wanted to purchase our voice service and we got approval to release your  # from them to us."  NOTE:  HE SAID HE WANTED INFORMATION ON THE SERVICE.  So  he was promised to have it reconnected the next day........no help  ...    so he went up to Comcast Customer Service building  here in Baltimore  (White Marsh)  and  asked for his service to be reconnected with Cavalier    and the woman asked    " Sir,  you have to call our customer service #  ,  we can't do anything here." So then  my co-worker said "If the problem isn't resolved  then I'm gonna make your company disappear  ( meaning file a lawsuit ) " So then  one week later    he received a letter in the mail from the Baltimore County District Court on his problems with Comcast  and the charges  were  Arson(Threatening to blow up building) and Assult.  So on  May 1st    he went to court on those charges against Comcast      and he was found not guilty  and he can go about filing a lawsuit for an unknown amount  .

    Reason why 800,000 people cancelled AOL service between March 15th-June 15th

    in General Discussion

    Posted

    He did get fired    and    they released an apology  to Vincent  Ferrari  (Customer who was involved in the dispute tring to cancel his Service  .  Here  is the full conversation  heard also on the tape listed above at the following website

    AOL REPRESENTATIVE: Hi this is John at AOL... how may I help you today?

    VINCENT FERRARI: I wanted to cancel my account.

    AOL: Sorry to hear that. Let's pull your account up here real quick. Can I have your name please?

    VF: VF Ferrari.

    CLOCK READOUT - 00:30

    AOL: You've had this account for a long time.

    VF: Yup.

    AOL: Use this quite a bit. What was the cause of wanting to turn this off today?

    VF: I just don't use it anymore.

    AOL: Do you have a high speed connection, like the DSL or cable?

    VF: Yup.

    AOL: How long have you had that...

    VF: Years...

    AOL: ...the high speed?

    VF: ...years.

    AOL: Well, actually I'm showing a lot of usage on this account.

    VF: Yeah, a long time, a long time ago, not recently...

    CLOCK READOUT - 01:47

    AOL: Okay, I mean is there a problem with the software itself?

    VF: No. I just don't use it, I don't need it, I don't want it. I just don't need it anymore.

    AOL: Okay. So when you use this... I mean, use the computer, I'm saying, is that for business or for... for school?

    VF: Dude, what difference does it make. I don't want the AOL account anymore. Can we please cancel it?

    CLOCK READOUT - 02:21

    AOL: Last year was 545, last month was 545 hours of usage...

    VF: I don't know how to make this any clearer, so I'm just gonna say it one last time. Cancel the account.

    AOL: Well explain to me what's, why...

    VF: I'm not explaining anything to you. Cancel the account.

    AOL: Well, what's the matter man? We're just, I'm just trying to help here.

    VF: You're not helping me. You're helping me...

    AOL: I am trying to help.

    VF: Helping... listen, I called to cancel the account. Helping me would be canceling the account. Please help me and cancel the account.

    AOL: No, it wouldn't actually...

    VF: Cancel my account...

    AOL: Turning off your account...

    VF: ...cancel the account...

    AOL: ...would be the worst thing that...

    VF: ...cancel the account.

    CLOCK READOUT - 03:02

    AOL: Okay, cause I'm just trying to figure out...

    VF: Cancel the account. I don't know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don't mean help me figure out how to keep it, I mean cancel the account.

    AOL: Well, I'm sorry, I don't know what anybody's done to you VF because all I'm...

    VF: Will you please cancel the account.

    CLOCK READOUT - 03:32

    AOL: Alright, some day when you calmed down you're gonna realize that all I was trying to do was help you... and it was actually in your best interest to listen to me.

    VF: Wonderful, Okay.

    Here is the Apology giving to the Customer

    Letter from Nicholas Graham, Executive Vice President of AOL Corporate Communications:

    Vincent, thank you for returning my phone call. I appreciate hearing from you and being able to talk to you - and to personally apologize for your experience. At AOL, we have zero-tolerance for customer care incidents like this - which is deeply regrettable and also absolutely inexcusable. The employee in question violated our customer service guidelines and practices, and everything that AOL believes to be important in customer care - chief among them being respect for the member, and swiftly honoring their requests. This matter was dealt with immediately and appropriately, and the employee cited here is no longer with the Company.

    Vincent - please get in touch with me again in the future I can be of help at all. And good luck to you and to

    Reason why 800,000 people cancelled AOL service between March 15th-June 15th

    in General Discussion

    Posted

    I had AOL back in '01  and they billed my mother  (I was only 14 at the time)    $665 usage fee  over  3 years    01'-03'        so my mother called up    asked why was she billed    and they  said that    I have used  the service  for  3 years  but I had Verizon DSL back in 02      and used  AOL for 1 year  and was said that AOL service was cancelled in early 02    but then renewed  under the same last name  but different address.  :?      So then  after a  45 minute talk      they said that its our mistake  and you don't have to pay at all   

    College Internet Rules

    in Show off your speed

    Posted

    UPDATED DOWNSTREAM SPEED TEST

    :::.. Download Stats ..:::

    Connection is:: 11019 Kbps about 11.02 Mbps (tested with 5983 kB)

    Download Speed is:: 1345 kB/s

    Tested From:: https://testmy.net  (Server 1)

    Test Time:: 2006/05/31 - 8:46am

    Bottom Line:: 192X faster than 56K 1MB Download in 0.76 sec

    Tested from a 5983 kB file and took 4.448 seconds to complete

    Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)

    Diagnosis: Awesome! 20% + : 3536.63 % faster than the average for host (XXX.XXX)

    Validation Link:: https://testmy.net/stats/id-CR3YAX2F7

    College Internet Rules

    in Show off your speed

    Posted

    :::.. Download Stats ..:::

    Connection is:: 10400 Kbps about 10.4 Mbps (tested with 5983 kB)

    Download Speed is:: 1270 kB/s

    Tested From:: https://testmy.net  (Server 2)

    Test Time:: 2006/05/31 - 10:42am

    Bottom Line:: 181X faster than 56K 1MB Download in 0.81 sec

    Tested from a 5983 kB file and took 4.713 seconds to complete

    Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)

    Diagnosis: Awesome! 20% + : 3498.62 % faster than the average for host (xxx.xxx)

    Validation Link:: https://testmy.net/stats/id-XBRGS0Y2A

    :::.. Upload Stats ..:::

    Connection is:: 1425 Kbps about 1.43 Mbps (tested with 2992 kB)

    Upload Speed is:: 174 kB/s

    Tested From:: https://testmy.net  (Server 1)

    Test Time:: 2006/05/31 - 8:45am

    Bottom Line:: 25X faster than 56K 1MB Upload in 5.89 sec

    Tested from a 2992 kB file and took 17.20128 seconds to complete

    Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)

    Diagnosis: Awesome! 20% + : 329.22 % faster than the average for host (xxx.xxx)

    Validation Link:: https://testmy.net/stats/id-9U82ARQNK

    Just Verizon DSL tell me if this is good

    in Show off your speed

    Posted

    :::.. Download Stats ..:::

    Connection is:: 3048 Kbps about 3.05 Mbps (tested with 2992 kB)

    Download Speed is:: 381 kB/s

    Tested From:: https://testmy.net  (Server 1)

    Test Time:: 2006/05/19 - 11:42pm

    Bottom Line:: 54X faster than 56K 1MB Download in 2.63 sec

    Tested from a 2992 kB file and took 7.853 seconds to complete

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1)

    Diagnosis: May need help : running at only 58.52 % of your hosts average (verizon.net)

    Validation Link:: https://testmy.net/stats/id-VJU5HG3XP

    :::.. Upload Stats ..:::

    Connection is:: 718 Kbps about 0.72 Mbps (tested with 1496 kB)

    Upload Speed is:: 88 kB/s

    Tested From:: https://testmy.net  (Server 1)

    Test Time:: 2006/05/19 - 11:46pm

    Bottom Line:: 13X faster than 56K 1MB Upload in 11.64 sec

    Tested from a 1496 kB file and took 17.05536 seconds to complete

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.1)

    Diagnosis: Looks Great : 7.32 % faster than the average for host (verizon.net)

    Validation Link:: https://testmy.net/stats/id-LHDZR5TOP

    Current Downstream School Speed

    in Show off your speed

    Posted

    NEW  SCORES........................... AFTER FINAL EXAMS AFTER ALMOST EVERYONE WENT HOME  :haha:

    :::.. Download Stats ..:::

    Connection is:: 10168 Kbps about 10.17 Mbps (tested with 12160 kB)

    Download Speed is:: 1241 kB/s

    Tested From:: https://testmy.net  (Server 1)

    Test Time:: 2006/05/19 - 12:46pm

    Bottom Line:: 177X faster than 56K 1MB Download in 0.83 sec

    Tested from a 12160 kB file and took 9.797 seconds to complete

    Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322)

    Diagnosis: Awesome! 20% + : 165.41 % faster than the average for host (xxx.xxx)

    Validation Link:: https://testmy.net/stats/id-POJFA7B0I

    :::.. Upload Stats ..:::

    Connection is:: 1182 Kbps about 1.18 Mbps (tested with 1496 kB)

    Upload Speed is:: 144 kB/s

    Tested From:: https://testmy.net  (Server 1)

    Test Time:: 2006/05/19 - 12:48pm

    Bottom Line:: 21X faster than 56K 1MB Upload in 7.11 sec

    Tested from a 1496 kB file and took 10.36416 seconds to complete

    Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322)

    Diagnosis: Awesome! 20% + : 31.48 % faster than the average for host (xxx.xxx)

    Validation Link:: https://testmy.net/stats/id-35PD27AJW

    FIOS Availability...

    in Verizon FIOS

    Posted

    Anyone wanna know the stipulation to that?

    Well the stipulation is that  FIOS runs on tons and tons of bandwidth like comcast    and    when some1 uses up a ton of bandwidth, it causes others in your area to experience slower than normal speed;  something that Comcast had been dealing with for years.

    But Verizon FIOS has said that my area of Maryland will have it between November 2006 -  February 2007

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