Sir Jaxxy

I was in sales for a good many years and have half a mind to agree with you. Though, if that is the case it is rather underhanded. What you did was legal. Shutting off only a percentage of clients going over the cap unless they upgrade is not. Even if the usage limits are in the ToS selective enforcement is illegal. Guess I will just have to see what happens if and when I go over it as an Ultimate user. I almost feel that by telling me I have to buy a second account they are breaking their own policy. As it clearly says in their online documentation (that supposedly don't exist): Sense there is no higher plan I can choose by making me purchase a second plan they are charging me for strictly data usage as the speeds are fine with me.

Well I am the guy in Vegas that they told that to LOL. Maybe I should move to Arizona. Seems that Cox runs things very differently there! The above is what I find to be common place with Cox CS reps here. I was only over by like 10GB but was told point blank that because it happened 2 months in a row if I did not update from Premium to Ultimate then they would cancel my service. However, I was also told that if I added TV to my service it would help me to cut down on my internet usage. Now that I have had Ultimate for 3 months I just got another email saying that My account "routinely" hits the cap and that if it continues I need to conceder adding a second account to my service address. And No I am not doing torrents (have a seedbox for those LOL). My bandwidth is from movie streaming (Amazon, Netflix, Hulu) and gaming. Seems Cox here in Las Vegas don't like folks who cut the cord and watch TV via the internet.

Not only do they not mention in, they do not even have any information on it any where online if you are not a Cox customer to see prior to buying. This is a transcript of an online chat I had with one of their sales reps about this on February 13, 2013 (yesterday morning): I would be really interested in finding out how they can hold someone to certain terms when they refuse to disclose those terms prior to entering into an agreement with them.

Thanks, that all makes sense. I kinda figured that was what was going on. I just find it interesting that Maxthon has the fastest download speed and the slowest upload speed. Seems like a waste to optimize a browser for download and then not let it communicate back (upload). And it is not a small difference we are talking. Maxthon is consistently 10 to 15 times slower then the max speed ;( Looks like I will be making Waterfox or Pale Moon my default browser.

I Could not agree more. I am in Las Vegas and was forced into upgrading to Ultimate (150/20). I say forced because I had their Premier package (50/10) and was rather happy with my speed (even though my upload was on average only 4-5). However, we used like 300GB 2 months in a row and they shut down my account until I agreed to upgrade to the Ultimate plane with a 400GB cap. My download speeds on here so far are only in the high 20's to low 30's. But my upload speeds I am not to sure on. They seem to be browser dependent and vary greatly. If I actually used a browser to upload I would know to use Waterfox or Pale Moon. But seeing that I upload via FTP (FileZilla) and through live streaming I have no clue what my upload is. Here is the huge variance I get: 33MB File Upload 2-13-2013 Maxthon 6:05 Am = 1.2 Mbps 148 kB/s Waterfox 6:09 Am = 14.7 Mbps 1.8 MB/s Firefox 6:20 Am = 15 Mbps 1.9 MB/s Pale Moon 6:22 Am = 14.1 Mbps 1.8 MB/s Chrome 6:23 Am = 4.7 Mbps 586 kB/s IE 9 6:24 Am = 9.5 Mbps 1.2 MB/s Chrome 6:26 Am = 4.4 Mbps 556 kB/s Pale Moon 6:27 Am = 14.1 Mbps 1.8 MB/s

Well I don't know about there in Arizona. However, here in Las Vegas they are very strict. I broke my cap on the Premier plan (250GB) 2 months in a row and they blocked my account until I upgraded to the Ultimate plan! Now I am almost hitting that cap and they have told me if I go over it I will have to purchase 2 plans.