Xylem

I see, "Spencer" of Direcway online tech support described the process as "grounding the coaxial cables". so I blame him for the confusion

Online tech support told me to ground the cables by unscrewing them from the modem and touching the copper wiring inside the cable with my finger.

And good times were had by all.

:::.. Download Stats ..:::

Connection is:: 778 Kbps about 0.8 Mbps (tested with 1013 kB)

Download Speed is:: 95 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Tue Oct 11 23:51:49 PDT 2005

Bottom Line:: 14X faster than 56K 1MB download in 10.78 sec

Diagnosis: 90% + Okay : running at 93.62 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-UFV62SNLO

Wretched satellite 

Hah, nice thanks for the info.  I think I'll just force them to come out and do it though.  Or I may just cancel and go with Wildblue.  I've had so many problems with Direcway. Getting satellite internet installed, and having it not even work for another week, then not work correctly 70% of the time, isn't very fun.

I wasn't being sarcastic. 

sorry to say, they are the same way to their "Hughes Certified Installers" too. Try threatining to switch to Wild Blue and they should listen.

The isolation number is actually your transmit speed. It does very much affect your browsing speed in that you already have a high latency, so any increase in the time it takes to transmit your info will stall your browsing even more than it is already. Depending what satellite your on, your isolation, or cross pol should be between 61 to 70 minimum for decent speeds. The DirecWays i install have been getting isolation in the high 80s and low 90s. If you can get good numbers, it will sail and also not kick out as bad in bad weather.

Long story short, you got lied to, so did most people that deal with DirecWay and you need to call and complain alot.

Sorry to be the bearer of bad news, but i hope i at least straighted it out for you.

Just what I wanted to hear, thanks.

Long, interesting, and very unhelpful conversation with DirecWay online tech support. Saved it as a .txt file to avoid leaving an abnormally long post.

Here's a summed up version for those of you that don't feel like reading it all: According to jason, the isolation number does not effect browing speed in any way, shape or form. It would be too technical for me to understand if he were to explain to me exactly what it does effect. Even though my scores are below the "required", everything should be fine.

Well, in my situation the best I could even get dialup to connect at was 31.2Kbps, 90% of the time I was running at 28.8k.

"Status:

Complete

Isolation:

57

Result:

FAIL

"

The modem stopped working after this, after several more failed tests it passed with a score of 59.

Yes, I'm familiar with most of those programs.  I pretty much just use Ad-aware, but like I said it was my mom's computer. Good to know some other programs to use incase I get something that won't go away though, thanks.

Yeah, everything is working fine now. 

Thanks for the sugguestions, I'll keep them for future reference. I've decided to just go ahead and reformat it though, it's needed it for a long time anyway

Did you try restarting your router? Kind of a stupi question, but that may be the problem too

It's definitely not the router, have two other computers on the network that are running without any problems.

I'll have more to post tomorrow, the compter is located in a differnet room than this one, and I've yet to sleep. Summoning the energy to walk to the other room would prove difficult right now 

I keep getting disconnected from the Web Acceleration, and/or Tcp acceleration, getting me the yellow light of shame.

I'm not sure, I'd have to check again. It's probably still there and I'll have to reformat anyway.  Thanks for the link

My mother was running anti-virus software (AVG) on her computer, and it picked up a trojan.  After 'sucessfully' removing the trojan, the computer no longer has internet access, or can it even connect to the router, or any other computers on the network.  Using any browser an error page comes up immediately.  Anything I can do to resolve this issue without having to reformat it?  It's not a big deal to reformat it, I'm just lazy.  And it would be nice to learn another way to deal with this issue, for future reference.

I won't be buying either, but if I had to choose, it would be a psp.  There's more functionality, and I'm not a fan of the touch screen idea.

Actually, a lot of DW7000 users are having the same problem as you.

73 signal strength

not sure what the isolation numbers you're asking for are

1390 recieve frequency

I see, thanks for the input... I'll have to make them come out here again.

I recently upgraded to using the direcway sattelite internet, from being on a 28k connection for about a year (56k modem, just  a bad location).  I play World of Warcraft.  During times such as now (4:44am) the speeds are incredible, 726k down 120up right now. and absolutely no delay while playing world of warcraft (861ms latency).  But during most parts of the day, the speeds are just ridiculously low. (I've seen it get as low at 72kbps, but usually it's around 150-270kbps).  And World of Warcraft is virtually unplayable at those times, (usually around 1600ms) sometimes it will take a good 10 seconds for the game to respond to my keystroke.  I understand the concept of traffic, and know that the speeds are bound to be higher during hours where less people are online, but is it normal for Direcway to slow down that dramatically?