gpm290

I can attest to this experience 6 months ago as I was running speedtest (have not discovered testmy.net) and the speed dropped from Down 20M to about 5M. TWC did a lot of remote testing and wasted a lot of time having me reboot the cable modem and finally by pass the router by direct connect CB -> PC. Then they agree to send out a tech but threaten me if the problem is after their cable demark then I have to pay for the service call and fixing the problem. I told them to come and get it as I am fairly certain it is not my house ethernet cabling. Long story short, I shadowed the tech when he came out and after checking signals inside he found degraded signal and traced it to the junction box in the sidewalk under ground across the street from my house sprayed by a sprinkler daily. The junction panel was wet from the outside and the rubber seals were cracked. So he replaced the junction box, changed all the cable seals and then retuned the signal from the street junction box about 1500 feet away. So I got my 20M down back but this will happen again some years from now when the replaced sidewalk junction box / connector seals will give out again. I guess it is job security for the tech as he has no control over the people across the street running their sprinkler and neither do I.

This is an interesting thread as I am new to this testmy.net site and have been using speedtest.net for a long time trying to keep my isp TWC honest in what they are suppose to provide. Not trying to hijack the thread but should I post my similar questions here? I am probably many steps behind UnfriendlyBG but would like to use this site to improve my internet speed to what TWC said I purchased? If there is a newbie thread on how to run the tests and perform PC turning please point me to it. thx