i have had 6 techs out. i had NO issues from my install back in Oct. 08, then after all the really bad storms started hitting us in July ive had nothing BUT issues. I only have 4 STB (1hd/dvr home med., 1reg. hd, and 2 dig.) same set-up i had with Comcast. First issue just phone went out, no biggie, tech says he'll put in new drop, "old" one water damaged. About 2 weeks after that I have one hd on-demand show on the dvr and go to start a second one on the norm. hd box and both shows stop and "pixel". If I stop either one the other starts fine again. Now I've done this since my install NEVER had a issue, in fact i've done that and had one of dig. boxes running on-demand too. I have 4 pc's (1hard line, 3 or 4 at times on wireless) running online games, and still NO issues. So out comes tech number 2, he tells me all the storms in the area are kicking Fios butt. Getting all kinds of problems in the area now. I work for Comcast as a Tier 2 tech and can tell you that no system yet handles storms great. So I took that as I wait and see issue. Then in a few days after I start seeing a loss of speed in the net too. Tech 3 comes out, does nothing, says its a area issue that has been here since the launch AND no one can use two hd demands at the same time. Tech 4 I have to tell him about the "area issue" he calls "someone" they say there was and the ticket is open on it but hadnt heard about it in few months, this tech checks signal levels and changes modem out, and tell me the slow up on net is from more people on my PON. Tech 5 and 6 one of them swapped outside ONT, other does nothing again. So anyone in 21061 21060 zip beware you have no options for cable/internet all the companies want you money and dont and or will not train the techs or pay to keep the services running in good fashion. There ARE some GREAT service area's in Maryland but its only til your luck runs out, til customers stand together this is the way it works and will always work, so if your speeds are not good call them get them there, it cost about 55 dollars to send tech out maybe if we all keep them coming back and back someone will decide to get the issues fixed. It worked somewhat with Comcast in the Charles County area,