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phrankl

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Posts posted by phrankl

  1. Hi,

    I know exactly what you Folks are talking about...  I have a 6000 with the same problem.  (The sad thing is that their service was very good up 'til about three weeks ago.)  Then "The Change!"  Speeds were good in the a.m. until about mid morning.  Then the dramatic drop until speeds were about 1/5 what they were.  I, too, emailed, called so-called customer support.  They gave me the basic "canned reply" letter that they send to you guys.  I explained to them that my PCs are clean and config'd. properly.  Prob. isn't with me; prob. is with them, that they've oversubscribed available bandwidth.  Besides, if it's my PC, then why is my speed so dependent on the time of day that I use the Internet?

        I really liked D'way, up until recently, but I'm seriously considering changing to a service that gives me what I pay for....  But first I'm definitely going to ask for Level 3 support (Engineering) when I call next time.  Level 1, in India, and Level 2, in Florida, weren't much help; polite--just not much help!

    Phrankl

  2. Thanks for the replies, Folks.

    BirdFan, here's my stats; I think that's what you want?

    (I'm pretty sure that 117W longitude is SatMex5, right?...)

    This morning the speed is fine, of course.  It's only through the day that

    the speed REALLY SLOWS down.  Like 19 kbps last night around 8:00 p.m.

    I wonder if billing will give me any money back on my monthly bill, since

    I'm getting dial up speeds..  :o)

    [i seem to hear good things about WildBlue]

    Satellite Stuff:

    Transmit Path: Satellite

    Outroute: Primary

    Longitude: 117 West

    Receive Frequency: 970 MHz

    Receive Symbol Rate: 30 Msps

    Receive Polarization: Horizontal

    Transmit Polarization: Horizontal

    22KHz Tone: Off

    Router Address: 66.82.xxx.xx

    Software Configuration---

    NAT: Enabled

    DHCP: Enabled

    Firewall:Enabled (from NOC)

    Turbo Page: Enabled

  3. Since Dec. 20th I've been having very slow browsing speeds during

    "Prime time," on my D'way 6000.  (From about 11:30 a.m through the eve-

    ning.)  Last night my numbers were in the dial up range, or less!

    Up till now, for about 16 months, service has been pretty good.

    I called tech support, emailed tech support, talked to Level 2 support. 

    My system's fine, so I'm guessing that the problem's with them.  Their folks

    can't / won't give out any system info. like that, so I'm assuming they've

    oversubscribed during the Holidays, or something..... (Bad transponder, maybe?)

      Anyone else been having these kinds of issues on Direcway?

    thanks!

  4. To boot to cmd or Safe Mode (I'd try "Safe," first,) keep tapping

    "F8" (function key 8,) usually at the top of your keyboard, as

    your system boots.  If "Safe mode" is an option, try that first.  Then

    go to device manager and look for yellow question marks in the list of

    various devices.  One of those may or may not be causing you a problem. 

    Sound cards, NICs, can be a problem, if you've got corrupted drivers.  If your

    PC does boot, I'd be sure to copy files that you want to keep on to good

    another partition than your boot partition.  Most PCs boot to "C:" drive, of course. 

    Programs you can always reload, but you don't want to lose your data!

    Maybe this will help. 

    Phrankl

  5. If it's not a hardware issue, might try tapping the space  bar as it begins

    the boot process.  (Just tap it once every second or so.)  If it comes

    up to a black screen with "Last know good configuration," try hi-lighting that. 

    Hit enter, and hopefully your PC will boot okay.  :cool:

    Good Luck!

  6. I used the Direcway email support and they got back to me fairly

    quickly (within 24 hours.)  They suggest a bunch of tweaks such as

    changing my TCP/IP settings, DNS server, installing the LCCU_4.0.3.13.exe

    file.  None of which seemed to do much good.  I wrote to them again this morning.

    and my speed picked up again this afternoon.  As of right now,  11:45 here on the

    East U.S. Coast my speed is back up in the 650 kbps range download.  FAP's not

    an issue with me, 'though.  I don't download that much.  I have the residential rate,

    not the small business or enterprise version on my DW6000 account.

        As I mentioned, the speed hasn't been an issue, 'til the last couple of

    weeks, so I'm not complaining--generally.  (Cable high speed would be nice of course, but

    not available in my area, yet.  Roadrunner in our area runs just under 5 Mbps download, and

    doesn't have the lag, of course that satellite broadband does...)

    Thanks, and Happy New Year!  ;-)

  7. Am assuming that you're gonna get an optical mouse, right? 

    I don't mess with the mechanical kind any more.  Too much

    cleaning involved.  Bought optical mice awhile back, and

    never looked back.  They cost about the same as the ball n'

    roller type, anyway...

    Good Luck!

    Phrankl

  8. Hi,

    Yep, I've had erratic speed on my Dway6000 for about the past two weeks,

    also.  First thing in the a.m. speed is good (for me, that is...)  Running in the

    665 kbps download range.  Later in the day, drops into the 200 kbps range,

    then late at nite into the dial up--and lower--range.  Needless to say, am a

    bit frustrated, too.  Have liked the service up til' now.  (Been a customer

    since Aug. 2004.  Only can get dial up out here in the country.  Upstate NY)

    I'm thinkin' that D-way has some system probs. or can't handle traffic congestion

    that's happening later in the day....)

    Hang in there!

    Phrankl

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