RobDog

I just upgraded to a 7000 with a switch in frequency and polarity.

My signal strength is 52-62 (over the last two days) and I live in the midwest.  When I was on a 4000 before my 6000 my signal strength dipped this low I had all sorts of problems when the weather was just fair. 

Should I be concerned with this low signal strength?  What is a typical signal strength for this satellite in the middle of the country on a good day.

Thanks!

I just had the same problem.  To get tier 2 support instead of talking to India call 866-Direcway.  Enter the number for existing user (2).  Then enter the number for Business/ Professional support (4) then tech support.  You automatically get tier 2.  If you wait and then go into all other then DW7000 you will be calling India.

The first knucklehead I spoke with couldn't resolve my problem and said the dish needed to be realigned.  I had the exact same problems as you described in your email.  I called back the next day to find out which installer was assigned to my problem.  The tech said that the installer order was rejected back because the first tech didn't properly diagnose the problem.

The second tech corrected the problem by reassigning a different frequency to my dish through a back door registration process.  This fixed my problem and I'm now uploading at 200Kbps and downloading at 1000Kbps.  Keep calling until you get someone who is competent.  (Not an easy task!) 

Best of luck to you!