marcusgelling

I have been paying Virgin for 150Mbps of broadband download speed for two years, and never got close to it. Having complained many times, I was told by a (clearly very young) guy last night at 10pm, that my download speed is affected by the NAS storage and phone I have attached. The PC I am typing from is directly attached to the router, so I have always assumed that the download speed (pinging) to my PC, relates directly to the actual download speed, and would not be affected at the initial point by NAS, well not to the extent that I usually only get around 20 Mbps or even less than 1Mbp sometimes!! When with Sky, this NEVER happened once in two years, so am I right in assuming I am being lied to? The contract I signed with Virgin stated categorically I would never fall below the bottom of the range I was paying for, IE: never below 100 Mbps, but loner customers can hardly sue Virgin Media can they. I start every conversation off with, "I'm a regular caller, and I expect you'll telll me there's an issue in my area, and that engineers are working on it", to which they always reply yes.......... two years to fix an issue????? It feels more to me like Virgin direct their broadband capabilities to large businesses whenever the need arises. Does anyone else have any experience of this, or could confirm that NAS drives would reduce the download speed to my PC which is directly attached to the router. I have cabled up the rest of my house, so only the mobiles use WiFi when on.... I questioned whether attaching their TV boxes had the same effect, to which I could not get a response, because if so, they should state this at the time you sign up. £160 per month, with download speeds of less than 1Mbps sometimes, is absolutely utterly ridiculously outrageous, (I'm furious now), but fortunately my contract ends soon, however, the thought of completely re-wiring the house which I've re-wired, networked and re-plumbed entirely behind hand crafted skirting kinda puts me off! Many thanks in anticipation, Marcus