Please note in the quote, "I do have two browsers, 1 AOL, 2 Firefox, and 3 IE7". If you have AOL loaded get rid of it, causes many problems because it wants control and is tough to uninstall. You will need too look many places for all the folders. Its possible it is preventing your downloading. I would run a registry repair program after, there are free ones. All my Apps I'm using for maintenance are free ones.