manang

Hi all, Thanks a lot for the goodluck wishes. I had been working seamlessly in the past days, except for some 4 minutes or so this morning when the lights for System and Transmit were suddenly out then came back without me doing anything. Hubby still downloads files but using a dl manager to avoid hitting the FAP. He has not yet proceeded with re-routing the wires. I am not sure if he will, because we have been having excellent internet performance as of late... Here's my latest tx stats (ghostmaster and lewplu, I hope these numbers are now quite acceptable? Comes to around 0.03% of failed trans): Transmit Status Transmitter ready. (TxCode Number of Successful Transmissions 206362 Number of Failed Transmissions 62 Number of Packets Submitted for Transmission 30316 :::.. Download Stats ..::: Connection is:: 1113 Kbps about 1.1 Mbps (tested with 2992 kB) Download Speed is:: 136 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/27 - 5:00pm Bottom Line:: 20X faster than 56K 1MB Download in 7.53 sec Tested from a 2992 kB file and took 22.015 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Looks Great : 16.06 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-CSH3L24YF :::.. Upload Stats ..::: Connection is:: 214 Kbps about 0.2 Mbps (tested with 2992 kB) Upload Speed is:: 26 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/27 - 5:03pm Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec Tested from a 2992 kB file and took 114.64512 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 140.45 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-XD5ZTR4FG Maybe hubby should not try doing more by re-routing wires, eh?

UPDATE My hubby was not ready to give up, and does not want to rely on Dway as he has lost his trust on its tech support. Yesterday we bought some cables and copper (tube?) for the grounding and he said he would re-route the wiring to make it shorter (at least, that's how I understood what he said). He started with the copper tube last night. This morning, I was browsing for maybe 30 minutes without problems. But I dared not try working. Then he called from work around noontime and asking me about the internet. With a sad and depressed tone I told him it was fine for the 30 minutes that I used it. And I asked him whether he wanted me to try working. He said he just wanted to know if what he did made a difference. So I started at 11:20 am...AND UP TO NOW, MY INTERNET HAS BEEN WORKING SMOOTHLY!!!! (That's for a total of 7 hours straight!) Hooorah!!!! I am hopeful that tomorrow it will remain this way. Hubby plans to proceed with re-routing the wires over the weekend. I will try to ask my hubby to post here what exactly he did. There might be some others who will encounter the same thing, and I hope to be able to help too. I HAVE A LOT TO THANK YOU FOR, especially ghostmaster and lewplu! latest trans stat: Number of Successful Transmissions 241995 Number of Failed Transmissions 24989 Number of Packets Submitted for Transmission 44340 Here are my speed tests: :::.. Download Stats ..::: Connection is:: 1039 Kbps about 1 Mbps (tested with 2992 kB) Download Speed is:: 127 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/23 - 6:09pm Bottom Line:: 19X faster than 56K 1MB Download in 8.06 sec Tested from a 2992 kB file and took 23.594 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Looks Great : 8.8 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-UPKZMTA8J :::.. Download Stats ..::: Connection is:: 983 Kbps about 1 Mbps (tested with 1496 kB) Download Speed is:: 120 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/23 - 6:14pm Bottom Line:: 18X faster than 56K 1MB Download in 8.53 sec Tested from a 1496 kB file and took 12.469 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Looks Great : 2.93 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-7LZMKT236 :::.. Upload Stats ..::: Connection is:: 200 Kbps about 0.2 Mbps (tested with 1496 kB) Upload Speed is:: 24 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/23 - 6:16pm Bottom Line:: 4X faster than 56K 1MB Upload in 42.67 sec Tested from a 1496 kB file and took 61.12512 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 127.27 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-D2FI75RHN :::.. Upload Stats ..::: Connection is:: 211 Kbps about 0.2 Mbps (tested with 2992 kB) Upload Speed is:: 26 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/23 - 6:19pm Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec Tested from a 2992 kB file and took 116.0256 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 139.77 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-L4FR0O18T

HI to all, I spoke too soon last night...especially after trying to work on two audio files (medical trans). I was exhilarated and hopeful. I also installed the lccu on my computer (husband did not on his coz he wanted to see what changes we would have secondary to his tinkering with the transmitter). As early as 6:30 this morning I logged in to my company account to try to work. While downloading the first file, it was taking forever, and I knew it was not normal. Control status showed increased # of failed trans. I did not bother to wait for the internet to become normal again. Around 8 when my husband was awake, he checked the connection and browsed and it was ok (I already told that the problem was that these are only short-lived connectivity). At 10:00 I tried browsing using his computer...nada. System stat degraded. Here's the present trans stat: Number of Successful Transmissions 87627 Number of Failed Transmissions 73062 Number of Packets Submitted for Transmission 26690 Oh, and I am using the dial-up right now. Maybe we do need to call dway about failed trans. Maybe a professional should take a look at our cables. I will also consider joining the copperhead.cc. I am depressed...

Hi again, especially ghostmaster and lewplu... I have shown this thread to my husband, and dark though it was outside, he tried to check on the cables, grounding, etc (I dunno the difference in those wires). anyway, he has told me about how the transmission rate has been going on his computer (8000 successful versus 900 failed - which is an improvement, and this is now just several minutes from trying to do a fix). lewplu, here's the latest transmission stat (probably in less than 30 minutes since hubby tried fixing it) : Number of Successful Transmissions 21518 Number of Failed Transmissions 1255 Number of Packets Submitted for Transmission 8697 hi, tommie gorman! Thanks for the welcome. Here are my speed tests: :::.. Download Stats ..::: Connection is:: 2267 Kbps about 2.3 Mbps (tested with 1496 kB) Download Speed is:: 277 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:00pm Bottom Line:: 40X faster than 56K 1MB Download in 3.7 sec Tested from a 1496 kB file and took 5.406 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 138.13 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-5EDTYMWQ2 :::.. Download Stats ..::: Connection is:: 996 Kbps about 1 Mbps (tested with 2992 kB) Download Speed is:: 122 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:03pm Bottom Line:: 18X faster than 56K 1MB Download in 8.39 sec Tested from a 2992 kB file and took 24.61 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Looks Great : 4.62 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-TLIJO84UE :::.. Upload Stats ..::: Connection is:: 191 Kbps about 0.2 Mbps (tested with 1496 kB) Upload Speed is:: 23 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:07pm Bottom Line:: 3X faster than 56K 1MB Upload in 44.52 sec Tested from a 1496 kB file and took 64.0944 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 117.05 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-97F3WUVM2 :::.. Upload Stats ..::: Connection is:: 210 Kbps about 0.2 Mbps (tested with 2992 kB) Upload Speed is:: 26 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:10pm Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec Tested from a 2992 kB file and took 116.92512 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 138.64 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-4WT8IKEPQ Now my final test for this is being onlinei uninterrupted, which I will only really find out if I try again to work tomorow for at least 4 hours straight. But I feel very positive about it. I am grateful for all your input! Will update you about my internet performance tomorrow as soon as I hit two hours straight without problems, and will again post to verify that it remains working continuously (if it indeed will be so).

I can't get there...it gives me a list of related sites...

I intended to post this about 1-1/2 hours ago...but could not get online (again!). ***** Transmit Status Transmitter ready. (TxCode Number of Successful Transmissions 10504 Number of Failed Transmissions 15165 Number of Packets Submitted for Transmission 3547 Sigh... lewplu, I was looking at the LCCU and wanted to post here to ask whether it really is helpful (we have 5 comps networked at present, and my hubby has just built another comp as a server, the parts for which he ordered before we started having problems). I will try to install that in mine, but I want hubby to know about it first. I guess the main problem really is his downloads, as what ghostmaster suggested. I checked the Wild Blue site and it offered monthly fap of 5000 (which averages 166 per day), and I think that, indeed, my husband could be considered a heavy user. (I think he did not dl anything last night when I told him I had a total of 1.75 hours of work for the whole 5am-5pm period because of crappy internet), and I told him I was seriously considering stopping my online work. I guess that made him feel guilty to be spending so much on the service when all we could do with it was to download his "toys" (his words, not mine). Well, I now have several issues to consider: downloads, transmitter, and LCCU. Thanks a bunch for all your input! **** I have now just read page 2 of this thread, and while I did consider looking into other sat alternatives (no dsl or cable here, unfortunately), I am afraid they might be using the same sat services (by Hughes Network). How can I verify that? Anyway, I am now seeing money going down the drain with this recent upgrade to DW7000, and I am so discouraged that I do not think I want to invest again on another service that might end up giving us the same headaches in less than a year. lewplu, now that you mention about the modem being self-hosted, I did see that page about that when I was checking into the LCCU and, in retrospect, it seems that the tech support just wanted to seem to have done something about it when my husband called them. So that, in reality, it did not make any difference (which I knew when I tried to work the day after that and found no change in or even worse service). I read somewhere in old posts that Dway might be trying to shake off some customers...Is it really a possibility? I would never understand that a big company would want to lose customers, especially that we just recently upgraded to DW7000. One would think that is an ineffective marketing strategy. I will check out all links that you people gave me. I really really appreciate you guys!

Here's my dl speed test while online (when it does work) :::.. Download Stats ..::: Connection is:: 1062 Kbps about 1.1 Mbps (tested with 579 kB) Download Speed is:: 130 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:05am Bottom Line:: 19X faster than 56K 1MB Download in 7.88 sec Tested from a 579 kB file and took 4.469 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Looks Great : 11.55 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-92Y1VB576 I tried the upload test but got very impatient. So I tried again the download test :::.. Download Stats ..::: Connection is:: 1069 Kbps about 1.1 Mbps (tested with 579 kB) Download Speed is:: 130 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:22am Bottom Line:: 19X faster than 56K 1MB Download in 7.88 sec Tested from a 579 kB file and took 4.438 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Looks Great : 12.29 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-NXUV05MGP Still looks good...wonder why I am having problems with the upload? (I was able to do so without problems earlier when I made my first post here. Finally! here's my upload test results: :::.. Upload Stats ..::: Connection is:: 159 Kbps about 0.2 Mbps (tested with 386 kB) Upload Speed is:: 19 kB/s Tested From:: https://testmy.net (main) Test Time:: 2006/03/21 - 7:25am Bottom Line:: 3X faster than 56K 1MB Upload in 53.89 sec Tested from a 386 kB file and took 19.92 seconds to complete Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 Diagnosis: Awesome! 20% + : 80.68 % faster than the average for host (direcpc.com) Validation Link:: https://testmy.net/stats/id-H894DBIXN You can very well see here that my problem is not the speed...Notice the time diffrence between these tests. That was the time when I had at one time a "satellite outage" that I tried the upload test twice before running the 2nd dl test and then the third and final trial of upload test. Sometimes my offline status is longer...and this has been happening for almost a week now. I can't continue to work on such internet conditions. In fact, I have informed my supervisor (using a dial-up connection) that I would try to work again next Monday just to see if my internet problem will be resolved by then; if not, I might have to look into a career change (I work as a medical transcriptionist, so I download 2-25 minutes of voice files one at a time; not sure how many kb each is, but I should not have a problem with FAP with just those files.) ghostmaster, When we were told about hitting the FAP and that we would have to wait, we did wait for about 10 hours before my husband was again able to dl 100 MB. Then we were careful not to hit the FAP again, but still, we are having problems.

Thanks for all the input here...I will show it to my husband when he comes home...He's the technical one (I don't really understand such stuff...I just want to use the internet). Ghostmaster, sorry that was a typo. I meant 100 MB. When I informed hubby about the initial reason of our poor internet performance, he said there was a time when he reached 400 MB of downloads (dunno what the timespan for that was). He does still continue to dl at nights. Maybe you were right that he should try not to dl anything for a while and see if that will improve things. To both ghostmaster and budbem, I will show your tips about the transmitter to my husband. Maybe he can try to check into that (I think he knows enough about it, but if not, at least we know what we would ask a technician to do). Thank you very much for your tech support!

Ghostmaster and Jim, Thanks for telling me that you are both on AMC9 (I remember one "higher" tech support told me such). So, what my husband relayed to me about what he was told regarding the satellite being the problem (and that in fact it affected other companies (including Dish network) utilizing that specific sat of the Hughes Network might have been all bs. I told him them that I could not believe that was the reason because it would have covered a big area of affected users and that would have made it to the news, especially that it affected businesses. Your responses to my post confirm this. failed transmissions: 324 Usual signal stregth lately: 72-74 During our first month or more of DW7000 pro, we had no problems. My husband had been downloading distros for Linux since our DW6000, but the first time we had a problem, I was told that we had exceeded the FAP, and they suggested for us to use a dl manager, which my husband promptly heeded in order for us not to reach fap again, but, there had been no change in our intermittent online status (which is cumulatively shorter than our offline status) since our efforts not to exceed the fap. My husband continues to download maybe around 50-1000 MB at night when he comes home (and I do not know why he is lucky to have such uninterrupted internet during such times). He said he would just try to power-cycling if he starts without connection, then everything would go ok. But if I try to work at night with him downloading (our comps are networked), I could not. If I try to use the internet at a later time when he is done downloading, it has the same problem of being online for a maximum of maybe about 10 minutes before it would have problems again, and I would usually be reconnected (without me doing anything) after about 30 minutes. It sucks, I know, especially that I try to get up at 5 am to work, only to get dismayed by my futile attempts at establishing a connection. Lately I would be able to have connection after 6:30 am, the the whole connected-not connected cycles start all over again. It has become aggravating to even try to work! Looks like I really have to look into a career change. But what if we want to cancel the increasingly worthless dway service (as it applies to us)? I heard we will have to pay $300 for cancellation before the 2 month period (and I think it was extended now that we have upgraded to DW7000). I hope you never go through this kind of agony. Thanks for your support. Well, I really am discouraged now, knowing both of you AMC9 like us have no problems when we were told that the problem was the satellite itself.

Hi ghostmaster, Here are the specifics: Longitude: 83 west Frequency: 1330 MHz Rate Code: 256k 4/5 (TC) I wonder what the odds are if I indeed demand to be moved to another satellite or transponder? Thank you very much on your input.

We initially had DW6000 and were extremely satisfied with it so after 6 months we decided to upgrade to DW7000 Professional Edition. I earn my living using the internet. But last Tuesday, I started having problems with the internet. I called tech support and was told that we had exceeded the FAP and we had to wait for 8-12 hours for our system status to be back to normal. (Hubby had been donwloading ISO DVDs for Linux). I did wait...still, after the waiting period, no internet connection (system status degraded, TCP accel not operational, web acc impaired). I called tech support again. Asked me to do power-cycling, no change. He made me reset the thing; okay for several minutes. That first day, I made 2 calls before it was up and running again for probably 3 hours, during which time my husband was again able to download ~100 MB of software. Then no internet again that night. Hubby called tech support, and we were finally told that the problem was the satellite itself. Nothing wrong at our end, nor at their end (they could no longer use the FAP bs because that was supposed to be 350 MB in 4 hours and we waited already; last download was just about 100 MB). Second day, I made several more phone calls, was basically made to do the same things over and over again, until I decided it was not worth my time to try to work when 95% or more of my icomputer time was spent with tech support rather than online. When hubby came home that night, he was able to use the net and download some more files. I was too sleepy to even try to work. I kept my fingers crossed that the next day, I would be able to work. Third day, I made my 7th call to tech support, and was told again that it was the satellite that was the problem, and that they could not give me a timeframe when this would be resolved. He said he wished he could. He sounded apologetic but helpless...I almost wanted to tell him that he was no better than the Indians whom I had talked to in the lower support (I later on realized that I could call directly the higher tech support). I used dial-up to try if it will serve the purpose for my kind of work, but it could not. I surfed the net for posts/articles about DW7000/Direcway complaints, and got very discouraged. I think we are fucked up. When hubby came home that day, he called them up. Relayed to me about something that he was asked to do upon his persistence in troubleshooting, having downloaded some software for the modem, changes in reference to a transponder, and he told me he set it up at 2 watts instead of 1 (although the latter he was not told to do so by the tech support). I was able to do 1.5 hours of work that night. I went to bed hoping everything would be fine the next day. So today, I was able to work for quite a decent amount of time compared to the past days, although from time to time I would have no connection to the Management Server? (I always check the 192.168.0.1 system status and connectivity whenever there seems to be a problem). I still spend considerable time doing the same powerr-cycling and connectivity tests over and over again when all I wanted to do was to be able to work (which was the primary reason why we opted to switch from dial-up to satellite, our only other option, in the first place). My work and income are our justification for spending that much money on satellite internet. But, this satellite performance is way way below what we had during our first 6 months using DW6000. I am losing income, and wasting money for a service that does not deliver what it promised. Since we have no other option for a broadband connection, all we can do is wait til the satellite is fixed (whenever that will be). I came here and posted this, not only to vent, but also hoping that someone might probably have a better solution to offer (I might actually get better tech support from here than from Dway), because at this point, I feel like we are going to be among those who will join the class action lawsuit here https://www.lawyersandsettlements.com/case/direcway_satellite, which I doubt would help us any. I feel that soon I will have to seek a job not requiring internet. PLEASE HELP...