johnniedoo

I have Cox preferred package which is $60/month in my area. Package supposedly provides 50Mbps download and 5Mbps upload Ookla is routinely over 50Mbps with highs of as much as 65 routinely My Cox internet download speed went down to no more than 4Mbps for a month, took them that long to correct it. accusing me in as many ways as possible for causing the speed. They did fix it and rebate me nearly a month charges,though. but, it has never been as fast as it had been before and still glitches with drop offs and total channel shut downs in my docsis3.0 cisco year old forget the model number but it is one cox allows which isnt many. it is ok, too.no issues as it was tested critically , by them a dozen times.it is 8 up and 4down. I have never tried to post my tests here, so, hope this works

I have been a Cox comm. customer for a little over 5yrs. they have been doing big system upgrades through out the infrastructure in my area CT out of their R.I. area. I pay for 50Mbps, had been getting that for as long as it had been bumped up from 25Mbps in a double the speed campaign. However , over a month or 5weeks my download speeds deteriorated to between 300Kbps-4Mbps and stayed in this super low niche for a month. I had all sorts of home tech visits who could do nothing. nothing wrong with my equipment no matter how much they tried to point the finger in that direction. I had used 3 sites to log my up/download speeds over 4yrs, too. so , know there was a problem not to mention that plain web pages took forever to load and i am the only user here, I over bought, a tier above what might have been deemed necessary for my normal daily messing around Now, after the month, i got a tech come out and said he needed to run all new wire/cable from teh lock box, which is 300' from my apartment and goes inside along the interior of a bunch of conjoined buildings attached blocks of condos. My speeds and tv quality(which had also deteriorated terrribly in the month) got a lot better, yet I am still only logging a max of 35Mbps on test my net, though speed of me is often around and a little over the 50Mbps. i do get some under 50, but 40-50Mbps. speedtest is constantly way out of range even with the terrible packet loss , dead download channels4 &5 of my 8downsteam channels showed as dead with the tech here. still speed test by ookla showed a download speed of over 60Mbps. something wrong there, no idea what or how they work. I do not know why testmy net is now only getting me the 30-36Mbps top with at least 40% of the latest tests over the 3days since my calbe was changed and upgraded to rg11 business grade i am getting 24-26Mbps. I dont know who to believe nor do i understand how my 5yrs worth of consistant top level performance from cox deteriorated in a month, or really, overnight and could not be fixed nor was i provided any answer. it was as if someone just switched my wire/cable to a dial up 28.8modem. which i know is not possible but, I can get no answer stil/yet I got a partial month rebate from cox after calling 4times and having 5techs come over here to tell me they can do nothing and i should use the internet at 2am-5am or some dubioulsly irresponsible information which was not true or logical I have a docsis 3.0 modem under a year old and tested retested to be fine all inside cables and wire connections were excellent. just thought i would post this experience with Cox CT from Providence Rhode Island. john