The most recent tech (who has become a great friend and preferred tech) installed it himself. When he's come out here, he's told me that everything is showing excellent signals. It's like TWC makes the internet work fine while the tech is there, but a day after tech visit, they flip a switch and it's back to the awful connection. Last night, my D/U was 18m/550kb. Today, as of this post, it's 21mb/5m. I limit my bandwidth on my PC because I play Destiny a lot, which requires solid connection. My upload is the major problem though.