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Wayne CT

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  1. First of all, thank you for responding so fast. I only signed up last night! I am impressed that it is a one-man show and that you have such an interest and understand and why it is such an effort with such an important issue. I question things because I am an IT support person and with so many differences in results, it has to be looked at and I am fed up with the re-occuring internet issues that never get resolved. I also always ask for the same COX techs to come back If I think they are better, and not always get different sub-contractors who all have different training, experts, and don't fix the long-term re-occuring issues. I did find some interesting reading in your forum about how some fixes to try to compensate for deficiencies can actually harm you later when signals are back up to par which I doubt they have been for me. I don't know what my true results should have been in the past because I was using systems that don't have a "reliability rating". The COX tech was over yesterday and said that I had one of their latest modems, the Mototola SB6180 which he personally said was not such a great "retail modem" anyway, and is only IPV4-Compatible and they are going to upgrade to IPV6 so it will be obsoleted. On thing the tech tech did mention and did to my Cox Cable Box is adding a filter on the connection of the new Cox digital box to reduce noise feedback from those devices but i forgot to mention that we have 2 more of those new cox digital boxes they issued last year. I do have an older CISCO WRT320N wireless router which I did bypass and still did not have good results with your tests. I am replacing both devices and am waiting for a new Arris SB6900-AC modem/router combo which seems to have some great reviews and specs to replace both devices. (Best price currently at Newegg.com). My system is a custom-built, fanless, not liquid cooled, and air-cooled power house which I built myself because of my audio/broadcast needs for a silent environment and has plenty of processing power and connection speed at all levels. You should try to get on a morning news show like Good Morning America and be ready to present in a way the general population can understand why the other system test results are so misleading. We also have a Connecticut State Senator Richard Blumenthal, who used to be the state attorney, and is a very active consumer advocate to see if you can connect with him and spark some interest in his involvement in establishing your platform as a standard for testing. That might then spark interest in other volunteering and participating and maybe investors... who knows.
  2. I am a CT Resident and a COX customer I recently came across your site after experiencing ongoing speed and connectivity issues again with COX and your site was recommended by an audio engineer on YouTube during my current online research for other tools to compare results. One of the issues that I have is the inability to set up a simple Twitch TV feed and the audio is buffering and it may be due to my upload speed poor signal quality and frequent inability to connect to the internet. I work myself in the IT support industry and do my best to cover my end tehcnically. COX insisted on using the results of their online test tool, which uses Ookla, and is also used by other ISPs. I have reason to believe they use this in the name of competition since other ISPs also use this tool. COX’s tool only uses 1 site and one packet size, as do other speed test sites, and reports figures that I believe are not true as they are at times higher than my account type allows at the time I am having issues. The tech that came to my house said that if the bandwidth was available they provide it (even higher than my account allows) and they don’t’ throttle me down, which I can’t prove myself. I believe your tests are truer than Cox’s tests and my results are not good at 85% lower than my own ”city” for upload speed and only 60% of my available download speed based on your tests but more supportive in lieu of the issues I have. There needs to be a national movement to make internet users aware publicly that their ISPs may not be living up to their advertised service levels and specifications, but I don’t have the knowledge nor expertise to direct and convince internet users how to verify and do that. Besides providing your testmy.net tool, what else is bieng done nationally to put an end to this poor ISP service level in general across the US? Based on your tests, my average upload speed is only 1.2 to 1.3 out of a possible 5 and download is around 36 out of a possible to 50. COX's tests pass with flyng colors" (really!!) Thank you for providing a more comprehensive test.
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