Philip Lalor

Thanks a million ! will go over your steps and check where they differed from the source I got from "Google" (just learnt that one from my daughter). At the end the result was 00:04:24.36, but don't know if that is good or bad. Then tried an app "PC Benchmark", but again I'm unable to decipher the results as there is no comparison (I think) to what would a standard. Have attached (hopefully) this screen shot. Thanks immensely for all your effort. It's been most appreciated. Didn't realize these forums could be so helpful!

Thanks mudmanc4 ! your reply was most helpful and makes logical sense. As stated, I'm fairly dumb, so if you could point me in the direction to perform the suggested overall test for performance I would be extremely grateful. P.S. running windows 10 on a Lenovo laptop

Hi, completely new and (hopefully only partially) dumb! My provider on Australia's new wiz biz "Broadband" is providing on their analysis an up-speed of 64 Mbps and 19.94 Mbps. This is almost totally consistent no matter what time of the day/night (did change once to 19.6 download) however TestMy.Net provides scores changing each test (seems to me to be more realistic!) ranging around max 2 Mbps upload and 9 Mbps download. When questioning the provider on three separate occasions, each representative acknowledge there appeared to be a fault, however at this stage (36 hours later) nothing has eventuated. The crux of my question is this :- I have also installed an encryption program on my laptop who acknowledge there maybe some delay in speed experienced, however would this be so great as to create the huge disparity between test results?