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  1. I have been experiencing similar problems with Xfinity for quite a long time. I pay for 100mbps but I have never receive that speed. Take a look at my results using Comcast own speedtest, something is off with those numbers. The last tech who visited scolded me for using their site to test and I was told I had to download Ookla and use it instead. Ookla somehow magically produced near perfect speeds everytime. During the same visit the tech said that my troubles were due to a bad wire inside. After his visit my speeds became even more erratic and unreliable. However they have no problem charging me for services that they can not supply. Speedtest imagines 1,2 - Comcast 3 - Ookla 4 - Testmy.net
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