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Earning Trust

Earning Trust (1/10)



  1. I don't know a lot about a lot of the testing that my isp (ATT) does when they come out to tell me every time that the is no problem with my signal, which may well be the case. However, when I am surfing and I click on a link, ant link, it takes 10 of 15 seconds or open when no one else is streaming. I pay for a 12 mbs service because that is all my ISP says that the old copper lines will support. OK, I can live with that. However, all of the speed tests (Ookla, ATT Speed Test and Testmy.net) all say that I am running in the 2.5 mbs range, except when the ATT tech shows up , then I get 12-13 mbs. As soon as they leave, back to 2.5 again. I showed then the tests and they say that either the tests are wrong or I am streaming on multiple devices (which I am not) and the tests are not a true measure of the speed. All of my testing is done on a laptop that is hardwired to the modem.. We each have a cell phone (2) each have a tablet (2), we have two smart tv's, two Apple TV's, a WiFi printer and a desktop, 10 devices that use WiFi. While these devices show up in the list of devices do they really use that much bandwidth when they are idle, turned off or asleep? Is there any type of independent service that is available to test my signal other then my ISP or confirm that my connected devices do or do not use a substantial chunk of my bandwidth when off, asleep or idle? I attached a copy of my signal graph. The flat line on the right side is over a two day period. The spike up on the right side is when the tech was here.
  2. I am 5700 feet from the fiber connection (VARD?) on a copper pair. Based on the ISP's data, we were at 98% if the available signal with no buffer with the 18 MBS service They suggested lowering to 12 MBS and provide additional buffer. Now we are running at about 70% of the buffer. Our signal strength runs around 65 db. Based on their equipment, my line shows no or very few errors, but they acknowledge a problem. The strange thing is that just before a technician arrives, the speed goes up to or above what I pay for, a couple of hours after they leave back to almost nothing. Since I downgraded to 12 MBS, I have been averaging 6.4 MBS just started using TMN on December 5th. Prior to that I was using ATT Speedtest and Ookla I have not yet inserted those results in the the attached spreadsheet. The phone cable down our road has numerous splice boxes and various wires hanging off the main cable, it also passes through hundreds of trees and is some places is supported by the branches. This is the same cable was in place when we moved here 36 years ago. The lineman that came out found a bad connection (loose and corroded) in the splice box at our drop, which he fixed. They can't tell me that the condition of the cable does not affect the service. Civrel-testmy.net-stats Decmber 5 to December 22.pdf
  3. Seems like ATT service sucks where ever you are and whatever platform you are on. I have been fighting them for years over poor and inconsistent connections and speed. No competition, they don't care. Complained to FCC and got a little movement for a while, but hack to status quo. Go to Google Fiber and put your name in, 10X the speed and 20% less cost.
  4. I have been having a long term connection problem with my ATT connection. At first, we were on the standard DLS, then after having so many connection outages, we upgraded to U-Verse, which was a little better, but we still could not stream much of anything, even with a direct wired connection to the modem. We upgraded to a faster U-Verse connection (18 MBS). Until a tech would arrive, we never tested at 18 MBS. The highest we tested was 17.4 MBS, but averaged 4 MBS and still could not stream most of the time without out interruptions. The house was rewired with new Cat 5 cable and the modem replaced 3 times. Finally, were lowered to 12 MBS service, but still have signal problems. In the last 4 days I have run 66 tests (and counting) with signal strengths running between 638 KBS to 31.8 MBS. The average of all of the tests is 4.14 MBS. My signal has very high peaks and very low points in the course of just a few minutes or seconds. ATT says my line has no errors. How much does a decent signal vary in speed? I am trying to work with the ISP, but they keep telling me everything is fine, but at times it is difficult to download email. Tests usually include a high middle variance “ Your speed had a 123% middle variance” TiP Summary - Minimum :: 1.06 Mbps | Middle :: 2.56 Mbps | Maximum :: 5.63 Mbps https://testmy.net/stats/?&t=c&l=100&q=41459244972
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