Unhappy user. Want out ! in General Discussion Posted July 7 · Report reply 1 hour ago, CA3LE said: When they came to install, did you sign a work order? Or did you install service yourself? I'd like to see what Hughes customers are agreeing to when they sign up. I signed nothing on installation. According to their web site under legal terms though once your equipment is installed and activated you are obligated to a service agreement. If you decide that you want to break the agreement, you must contact their customer service and are subject to a penalty.