I just had Hughesnet installed yesterday. Last night my upload was only 1-2 mbps and my download was at 5-7 mbps. I called them, and after over an hour on the phone, was told that they would have to forward my problem on to their tech dept to start an investigation. Someone would be with me in 3-5 business days!!! REALLY??? Tonight I am getting really good speeds. Don't know if they did something or if the dish has a clearer view of the satellite. However, it is after 11 PM and I just hope I don't have to wait til this late to use it! I will call them to inquire about a better modem. Thanks for asking this question.