Robin Loraditch

I feel your pain. I hate having them, and it's only been 3 months

I have been a customer since November 2019. They are horrible, honestly. I have called twice a week or more since installed. I have had my modem replaced( which they wanted me to pay for shipping and I absolutely refused. Why would I pay more for service I'm not getting.) because they said I had data leaks. I would have nothing connected, and was losing .5-1gig in a 24 hour period. While on the phone with tech support, he saw me loose .3gb in an hour on the phone. During bonus time...we are good to get 1mb and maybe 3mb at best...because we download at that time. At 2am we can have 14mbps and a soon as we start downloading content, BOOM they throttle us back to 1-3mbps. When we are in our regular data usage time period...we usually get 9-10mbps at best. Usually it is less than 1mbps. I spend more time with tech support than I do actually using the internet. The screwy thing is...I have speed tests here clocked at 151mps and 70mps plus at times. Soo...they can supply you with more speed. They choose not to. We cannot get cable internet, our neighbors have it, but our driveway is over 1 mile long and we live In the sticks. So it was this or the other satellite provider. I just get tired of the excuses, and the tokens. Plus they tried to upsale me on a bigger plan lmfao. Because I really wanna pay them more.. for what we Already aren't getting. I wish I knew a fix, and the latency is ugh. I wanna know where my "Lightning Fast internet Speeds" are that they advertise. And there is that 2yr contract..got ya