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About TCas125

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  1. Hello, I've been having some major issues with my internet for the past few months, between regular drops, large packet loss, much lower speeds, multiple hour downtimes, etc. They actually reattached the wire to my house a few months ago, as well as installed a new node (i think?) in the area - something that was supposed to increase the bandwidth in the area. The issues started a few months back when they upgraded the node, but my ISP has since been taken over by another company. I'm on a 100/10 plan. Attached are all of my testmy.net speed test results over the past 24+ hours. They range from a min of 0.15 Mbps, median of 3.51 Mbps, and max of 102.9 Mbps. The only time it was above 5 Mbps was from midnight until 8 AM. I'm currently getting ~1 Mbps on testmy.net, 90+ Mbps on speedtest, and ~3-5 Mbps on fast.com . Most other speedtests all show perfect numbers when my internet is being unusable - but occasionally even speedtest will dip down to 10 Mbps. I understand testmy.net is the most accurate representation, and my browsing experience confirms that. I consistently have trouble loading images, videos, and haven't been able to watch a twitch stream without buffering in the past 2 months (unless I set it to 360p...and even then I continue to have issues - pingplotter shows 100% PL at the final destination - maybe its just blocked there). Testmy.net speed test results https://testmy.net/stats/?t=u&l=250&q=TCas125 I use the free version of PingPlotter and consistently have 15-20% packet loss. My MTU is set to 1500, turned off QoS, hardwired to router. Router is separate device than modem. DNS is set to Latency test: https://testmy.net/latency?gID=pxappqtqpv Any thoughts or suggestions based on the data? I can only come up with peering, congestion, routing, etc... maybe signal strength/noise? I can't see signal strength on my router. I have consistent (bad) results on other devices as well. I've called the support line probably 20 times in the past month and spent hours on hold; and each time it's the same old they're working on the signal in the area, getting everything transferred over, will be done by the end of this week - yet it continues to get worse. Thanks!
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