KellyCha0s

hey, i've been out of town. sorry for the late reply. i'm guessing here (i don't pretend to understand satellite technology): i had a service tech at my house change the beam i was on. now it seems it doesn't matter whether i'm running single thread or multi thread. i'ts just slow all the way around. hughesnet forums not helping me....they just tell me it's the "inherent limitations of the technology"...nothing i can do about it. but average speeds measuring in kbps? and what's up with the little random spikes in speed? are they doing that to skew test results so that when i go to customer service they can say "hey, but look, you're speeds aren't always slow?" so, i've put in another service call. i'm going to ask the tech to change the beam back to what it was before. we'll see how that goes. the hughes representative that replied to me on the forums said that both of the gateways that i can be switched to "experience issue frequently". end of discussion. nothing we can do to help. either the technology itself is just really wonky or hughes is manipulating speeds and data.

i don't know if you know this: there's a help site for hn customers: hughesnet support community. if you think you have slow speeds and want help from a hughes customer service rep, you're expected to run tests at testmy.net first. actually, pretty much any post where a customer complains about speed they tell us to head over here, create an account and start running tests. it's specific: wifi turned off, hard wired to the computer, 25 mbps download, 2-3 tests at a time over the course of a day. i'm not sure they're going to find my results with the multithread turned off acceptable. i ran a keyword search for multithread and there seems to be a perception that it doesn't provide accurate "baseline" results. they say that multithread can skew results and that it doesn't work right with satellite internet.

turning the multithread on made a huge difference. now the test results look a little bit more like what i expect them to be based on how y laptop, phone, and roku player on performing. can you explain what you mean by "caching the test information" thanks!!

i'm trying to understand what is happening and why. when i run tests at testmy.net i usually get good results (for satellite internet anyway). but in reality, using apps on my phone or browser or laptop or streaming on roku my speeds are not good at all. slow loading, constant buffering, regular error messages (ie. "you're not connected to the internet"). why is this happening? i'm definitely NOT getting the speeds on my devices that the test results are suggesting. also, if i run a test at fast.com it'll give me results that seem to match my experience (1-10 mbps) as opposed to testmy.net that seems to be testing in the 20-50 mbps. any help in understanding this would be greatly appreciated.