I've been reading the board for quite some time now but for some reason I have never posted before; anyway, i'm in need of some help.
For the past month or so, our insight internet speeds have been fluctuating like crazy. Our speeds are advertised at 4Mbps/384Kbps. In the mornings we will see ~3.7Mbps/300Kbps. At night we'll see anywhere between 100Kbps - 1.5Mbps down (most of the time its usually about 400Kbps). Upload usually doesn't change. There is also huge latency spikes and upwards of 15% packet loss.
We have switched out cable modems, connected 5 different computers directly to the modem, and had a tech out here to measure the signal strength, etc. The tech said it wasn't anything on our end and that it was probably something at the node,base station, whatever you call it. I too agree that it is nothing on our end.
I guess I just want everybody's opinion. Insight has been practically ignoring me over the past few weeks. I almost never get call backs and they always tell me to do the same things. Is there anything I can do? It is literally driving me crazy and if there was a better option I would cancel the insight service.
I would really appreciate any insight (hahaha) you guys had into my problem.
Thanks!
Tyler
