Hello, as the title states this has been going on for quite some time. I noticed the issues Nov 2021 when I was attempting to stream to Twitch. Everything was good for about an hour then got really unstable and had to stop my stream. Since then I have monitored speeds using Ookla but also started using Twitch bandwidth test. What I am seeing is that any time my upload starts to drop the Twitch bandwidth test will show that my upload to all US servers is unstable. Advertised speeds are 940Mbps down and 34Mbps up. My ISP will tell me they don't support Twitch and I get that but the tool is used purely as a tool as it is synonymous with the issue. I refer to it as looking good on paper but in reality my upload is unstable and it causes issues with many devices on my network using different services (ie. Teams, Hulu, Youtube, Twitch, various games and even being able to connect to my work VPN on bad days). I just started using Testmy.net because it seems to be inline with the Twitch tool exposing issues when Ookla seems fine. What is embarrassing is that I actually took networking classes (CCNA and CCNP concepts) but have been away from it for so long that I am at a loss for how to provide them ironclad info that shows there is still an issue.
They have asked me to perform traceroute tests to any big site like YouTube, Google or Yahoo. Even when those come back with what look to me like some hiccups, Cox support says it is normal. Then they just tell me they won't support Twitch but the issues are across the board. So....
1. Is there an IP to the Testmy.net Dallas servers that I can use to perform traceroutes or continuous ping tests?
2. What other tests can I do to prove to them that this is still a Cox issue?
I am on my 4th modem. My house wiring, both coax and my networking runs have been tested and verified by Cox.