steve-b

Since my installation of fibre back in April this year I have been in contact with Vodafone hundreds of times (I have around 50-60 pages of my notes/emails sent & received) & I land up speaking to someone half way round the world, on one occasion I received a call one Sunday morining from Vodafone (this person was also from another part of the world) & she told me she could see my internet fibre line signal was going up & down over a 2 day period & this wasn't right, so she arranged for an Openreach engineer to come to me to & see what is causing this. I told her this is what I have been complaining about for months, I then asked for a copy of her findings to send to me by email (guess what) she said she can't send me any emails (what a surprise), Vodafone don’t want me to have any evidence of what is going on. When the Openreach engineer arrived he done a line test with his meter & a Wi-Fi test with a mobile phone only a couple of centimetres away from the router, he then changed the ONT box & said that because I had my router too far from the ONT this was causing the speed problems so he moved the router very close to the ONT & that is what he put in his report back to Vodafone. I had a 10 meter CAT8 cable form the ONT to the router which is then approx centre of my bungalow. The position of the router after it was moved did not make any difference so after a couple of days I moved it back. You have seen from my speed tests sometimes I get very good speeds & many times when my line has been tested by Vodafone it comes back as very good at that time, but if they done more tests over a period if time they would see my signal is fluctuating & not constant, they won't do this & will not inspect hardware which was all working fine until the fibre was installed. I have tried to found if anything can be connected to the ONT box to test the fibre signal over a period that would show what is doing on, but I can't find any equipment that can do this, if someone made a meter to test a line for a longer time it would be worth it as when Vodafone or Openreach test my line it comes back as no problems. For the last couple of months now I have not contacted Vodafone any more as this whole situation is affecting me getting know were, to a degree I have given up, I’m almost 74 years old & have health problems so apart from getting you help, which is much appreciated, I have know were to go After just doing a speed test before sending this, if Vodafone had just done this test it all looks great so what am I complaining about & this is the problem I have. See file

The router I have is supplied be Vodafone UK who is my internet provider, the router model is a: THG3000. I'm using one PC OS Win 10 Pro which is connected to the router via a Cat 7 cable (I also tested the PC via Wi-Fi) a printer via Wi-Fi, two mobile phones via Wi-Fi, one Freesat box via cable & one via Wi-Fi, a CCTV system & the NVR box is connected via cable to the router. I was having speed problems before the CCTV system was installed, also all this equipment & a CCTV system all worked fine on my old copper wire line which was only 65 Mbps. I have had all the speed problems since I upgraded to the so FAST FIBRE 500 from Vodafone. This is a speed test I ran today using Vodafone's recommended speed test & my guaranteed speed from Vodafone is 250Mbps See attached file.

Hi, Thanks for your reply, I have tried other browsers & this doesn't make any difference, still the same. My internet goes up & down all the time, never know when it is going to be good or very bad & this is on going any day or time of day. I also now have a CCTV system which is via Wi-Fi & when the internet is working OK then CCTV is good, but if I view live cams the screen goes blank because the Wi-Fi has dropped, then comes back when the Wi-Fi signal comes back up. I have also run testmy.net on my mobile & the same problems sometimes good/bad. I’m completely stuck because if I change to another suppler the only thing that will change is the name on my bill. I have spoken to other suppliers & been told if it is an outside environment issue then I will still have the same problems. The only company that install fibre around me in Moreton UK is Openreach & other company's have to use this company. The only other supplier I could use with there own fibre system is Virgin & guess what my neighbour house which is about 30 meters away can have Virgin Fibre but I CAN'T for about 18 months at least. Before I changed from copper wire phone line & internet I never had any problums.

I have been with Vodafone UK since April this year with fast fibre 500 & have been complaining about my speed going up & down at any time/days, but Vodafone don't want to recognise testmy.net & tell me to use the speed tests they want me to use, this is because other speed teste don't give the results that testmy.net shows. This is the same for other internet providers. So how can testmy.net make theses company's accept testmy.net as a recolonise speed test?

Thanks again for your reply, I have tried other speed tests but as they only show a speed in fingers & you can't see when the speed fluctuates or on a speed dial what is happening with the speed when the dial indicator hovers up & down or stops for a moment which is why I like speedtest.net that give a much better view of what is going on with the speed. As far as asking others around me the only neighbour that is also on fibre is next door who have been away for 3 months & only came home the other day & I haven’t had chance to ask them yet & if they had been here I would have asked then weeks ago but just my luck no one else that I know has fibre.

xs1,thanks for your reply, when you said “Have I tried plugging in directly to eliminating the router” do you mean to plug my PC directly into the ONT box where the fibre cable comes onto my property, if so how would the internet work without all the settings & Wi-Fi that go though the router? I have had a second new router supplied by Vodafone but that didn’t make any difference, still the same problem.

I live in Wirral, Merseyside UK & my internet provider is Vodafone. Since Vodafone installed Fast Fibre 500 in April 2023 I have had no end of speed problems anything from 0 to 500Mbs & back to 0Mbs any time of the day or day of the week. Today 28 June 23 has been a very bad day as it has been almost imposable to even run a speed test. I have contacted Vodafone so many times about this on-going problem till I’m sick & tired of the situation. I don’t know what else I can do as I have also spoken to other internet providers & they have said that if I change to them I may still have the same situation if this is an outside environment & Vodafone have also said this to me but will not admit this is a intermitted problem. I have preformed hundreds of speed tests from testmy.net & sent them to Vodafone only to be told that Vodafone do not recognise this speed test, so I’m completely up the creek with no were to go. Since the fibre cable was installed I’ve also complained about the cable being very twisted, but once again I have been told this is normal even though I have contacted fibre company's & searched on-line & all the information I got said the fibre cable SHOULD NOT BE TWISTED, Vodafone don't want to know. If you look at the 3 speed test files attached you can see the extreme speeds I am getting. Any help or suggestions from anyone would be very much appreciated.

When I run a speed test I keep getting high & very low speed when I have fast fibre 500Mbps installed. My internet provider keeps telling me nothing is wrong with my fibre cable or the router which was installed on 11 April 2023. This problem has caused me no end of headaches & I have contacted my proivider dozens of times on the phone, email & text msg. I have contacted another internet company & explained my problem & they said if you come to us you may still have the same problem it it is coming form the outside environment, so I'm not complexity stuck as to what I can next. See attached file of my speed test & I hope someone can give me any explanation on what may be going on with my speed. My PC OS is WIN10 Pro & is connected to the router with a CAT 8 cable & I get the same speed problems via Wi-Fi on my mobiles. When I click on my results tap the info keeps scrolling & I can't stop it to see my results. Is this a bug on the system?