On the contrary, I did a live chat this eveningwith Insightbb and here it is. I lied to them about a couple things to piss them off, but you will se that YES, they DO throttle.
Session ID: 81054
System Welcome Brandie ...
System Connecting to server. Please wait...
System Connected to helpchat.insightbb.com
System Dan W has joined this session!
System Connected with Dan W
Dan W Thank you for contacting Insight Help Chat. How may I help you?
You Hello I'm having an issue that many others using Insight are having....
You Why are my torrent files all of the sudden so slow?
You Is Insight throttling the ports?
Dan W we are throttling upload speeds, yes
Dan W upload only
You why?
You This is not what your customers signed up for
You I consider it an invasion of privacy, along with many other people
Dan W because this is a big part of the reason the network is running so slow
You Well why is it that Comcast has many torrent users and they are not throttling torrents speeds?
Dan W everyone is taking up excessive bandwidth uploading
You well, people pay for the bandwidth, why can't they use it then?
You Seems you guys have offered something you cannot handle offering
Dan W I don't think so
Dan W we are just trying to give all the customers what they pay for
You The customers pay for higher speeds
Dan W instead of the more computer saavy all the bandwidth
You I'm not getting fast speeds
Dan W that's probable because the are numerous others taking bandwidth away from you
You Well if someone pays for a certain amount of bandwidth then why can they not max it out?
Dan W you can max it out, I'm just trying to explain some of the issues on the network
You And why were the customers not sent a notice of this new policy? The user agreement poilicy has not been updated
to tell me that you guys are throttling my bandwidth
You I am a torrent user and I cannot max my upload out, so no... I cannot max it out
Dan W because your service isn't affected
You yes it is
Dan W the issue is the customers using more than they are paying for
You I use high speed for a certain purpose and it is affected
Dan W that's affecting others on the network
Dan W do you use any p2p programs?
You well I guess Insight should upgrade their equipment so they can handle the customers bandwidth usage
Dan W we are upgrading continuously
You I use torrents, so yes technically I use p2p port forwarding
Dan W when that is abused, issues arise
Dan W such as slow speed
You So is this a permanent UL bandwidth decision made by someone?
You If my UL speed is a certain rate and I use that rate how is that abuse?
Dan W I don't even know if it has gone into affect yet
Dan W Again, I don't know if you are an abuser or not
You well I can tell you for a fact that is has, people all over your service area are complaining all over internet forums
Dan W I'm just explaining some of our network issues
You how is it abuse if someone uses their entire maximum bandwidth?
Dan W do you do alot of uploading?
You yes i do
You I upload 24/7
Dan W there is the issue
You so what if I upload 24/7? I am a customer
You I can only upload as fast as the service allows, it aint like I'm uploading faster than what my plan is
Dan W the definition of broadband basically means that the more bandwidth used by one person is taking away from
someone
You So basically it would be in my best interest to use a different ISP if I upload alot is what you're telling me?
Dan W I'm telling you that your uploading more that the service allows
Dan W correct
Dan W I'm just being upfront with you
You There was no monthly/yearly limit to how much I upload upon contract
Dan W there isn't a limit on how much you upload
You I need the contact info of whoever made the throttling of UL speeds decision then so I can give it to my attorney
Dan W there is just a limit on how fast you will upload
Dan W you can upload as much as you always have
You yes, and upload is important to me so therefor my service has been affected with no change to the user agreement,
therefor a breach of contract on Insight's part
Dan W the idea behind the throttling is just to limit you from stealing bandwidth from other users and slowing them down
Dan W feel free to fill out a contact form on our help page
Dan W I think that would be best
You If I live in a neighborhood with 100 people and we all pay for an UL speed we should all be able to max it out. It is
not the customer's fault that Insight cannot handle it
Dan W One moment please.
You Customers don't care about Insight's network issues, they care about getting what they pay for, that is false
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You To be honest, upload is more important to me than download speed
You and it was a HUGE mistake by throttling the bandwidth without making any changes notifying customers to the
license agreement
You that's illegal
You so where's the main headquarter's info on the page?
You I don't see it
System Dan W pushes page, http://www.insightcom.com
Dan W maybe this helps
You nope
You cannot locate the info
You just a link to enter my info and get my local office
You Insight Communications
810 7th Avenue, 41st Floor
New York, NY 10019 <~ Is this the main headquarters?
You hello?
Dan W yes
You Who is the president or CEO so I can ask to speak to them?
Dan W Michale Wilner
You Insight will review our privacy practices as we deem appropriate and/or when we update or change our cable or
other services. We will inform you of any changes that we make to this notice by posting changes in a revised privacy
notice that will be made available to you through our service, postal mail or other means as permitted by law.
If you find the changes unacceptable, you have the right to cancel your cable service. Use of Insight
