I don't know where exactly I should be posting this, or even if I should post this on this website, but currently I have a friend who has FiOS who is experiencing lag spikes about every 3-10 secs. This not only happens on the computer, but the laptop and 360. While playing ANY video game when watching my ping it jumps from about 20 to 180 then back down to 20. I realize that 180 isn't bad but I still jump around on the screen. Same also goes with downloading things, downloads will pause periodicly, and streaming video or music. We have replaced every wire and switched out the router. We have tried pinging and no packets are being lost. We took everything over to a friends house about 10 houses down the street with FiOS also and everything works fine. We have talked to about every Verizon tech support guy and about all of them are idiots. Any ideas?